Customer Service Advisor

Tate Recruitment; Greater London; Hybrid; GBP 21,000 - 27,000; Full time

Job summary

Tate Recruitment is seeking a bright, energetic Customer Service Advisor to join a busy team on an initial 3-month temporary contract with immediate start. The role is Hybrid – 3 days onsite.

You will handle inbound customer enquiries via telephone, respond to emails, and deliver outstanding service across channels in a high-volume environment.

Qualifications

• Previous customer service/call centre experience is essential
• Experience handling inbound calls, live chat, and email correspondence
• Excellent communication skills, both written and verbal
• Positive, proactive, and customer-focused attitude
• Ability to multitask and remain calm under pressure
• Financial Services experience would be advantageous, but is not essential

Responsibilities

• Handling inbound customer enquiries via telephone
• Responding to customer emails efficiently and professionally
• Delivering outstanding customer service across all channels
• Working in a high-volume, fast-paced environment

Skills

Customer service

Call centre

Communication skills

Multitasking

Financial services familiarity

Job description

Customer Service Advisor (Temp to Perm) - 3 Month Contract

Immediate start

Hybrid - 3 days onsite

We are currently seeking a bright, energetic, and enthusiastic Customer Service Advisor to join a busy and fast-paced team on an initial 3-month temporary contract, with the potential to become permanent.

The Role:

• Handling inbound customer enquiries via telephone
• Responding to customer emails efficiently and professionally
• Delivering outstanding customer service across all channels
• Working in a high-volume, fast-paced environment

What We're Looking For:

• Previous customer service/call centre experience is essential
• Experience handling inbound calls, live chat, and email correspondence
• Excellent communication skills, both written and verbal
• Positive, proactive, and customer-focused attitude
• Ability to multitask and remain calm under pressure
• Financial Services experience would be advantageous, but is not essential