Assistant Shop Manager

Helen & Douglas House; Marlow; On-site; GBP 18,000 - 22,000; Part time

Job summary

Helen & Douglas House is seeking an Assistant Shop Manager for our Marlow shop. This permanent part-time role involves 30 hours per week, including weekend shifts, supporting a busy shop and team of volunteers to maximise sales and deliver excellent customer service.

You will receive full training and be supported by the Shop Manager and Area Manager. Flexibility, attention to detail, and IT savvy are important as you engage volunteers and maintain smooth shop operations.

Qualifications

• Experience in charity retail is helpful.
• Willingness to learn specific skills is important.
• Good eye for detail and ability to manage volunteer teams.
• Strong organisational and IT skills are essential.

Responsibilities

• Support the Shop Manager in running the shop.
• Lead and coordinate volunteers to maximise sales.
• Provide excellent customer service and donation handling.
• Ensure smooth daily operations and rota compliance.

Skills

Customer service

Volunteer management

Organisational skills

IT skills

Tools

Microsoft Teams

Job description

• Hours: 30 hours per week (worked 4 out of 7 days, inc weekend rota)
• Location: Marlow

• Hours: 30 hours per week (worked 4 out of 7 days, inc weekend rota)
• Location: Marlow
• Salary: £20,069.60 per annum (full-time equivalent: £25,087 per annum (pro rata)
• Closing date: 29th September 2026 at 12 noon

Join us as an Assistant Shop Manager in our Marlow shop and become an ambassador for our charity! We have a permanent part-time position available working 30 hours per week.

You will join a busy shop and will work alongside a team of volunteers helping maximise the shop’s sales profits. Great customer service is crucial to what we do, so previous experience of charity retail would help you hit the ground running.

Full training will be provided, we are keen to work with people that have the right attitude so willingness to learn specific skills is equally as important as past experience. To thrive in this role, you will need a good eye for detail, strong organisational and IT skills, and the capability to manage volunteer teams in a variety of situations. You will be supported by the Shop Manager and Area Manager to achieve your objectives in these areas

The role will require you to work weekends on a rota basis. Flexibility is required as working patterns will change regularly, subject to the needs of the business and the levels of volunteers available to work.

We are committed to getting the best out of our applicants and employees. We have therefore made the commitment to sharing interview questions prior to interview. Should you be offered an interview, we will share interview questions with you in advance. Interviews will be conducted virtually via Microsoft Teams.

We foster a climate where team members feel able to openly question, debate and appropriately challenge their own and the practice of others; as such, we welcome new ideas and strive to constantly improve our delivery of care to our patients.

Please note that everyone working for Helen & Douglas House are required to undertake a Disclosure and Barring Service check. Helen & Douglas House is committed to safeguarding and promoting the welfare of children and young people and expects all staff and volunteers to share this commitment. We are an equal opportunities employer and value the benefits of a diverse workforce. We positively encourage applications from all areas of the community.

Please contact [e-mail] if you require any adjustments during the recruitment process.

Helen & Douglas House is a registered hospice charity based in Oxford, providing palliative, respite, end-of-life and bereavement care to life-limited children and their families.

We foster a climate where team members feel able to openly question, debate and appropriately challenge their own and the practice of others; as such, we welcome new ideas and strive to constantly improve our delivery of care to our patients.

14A Magdalen Road

Oxford

OX4 1RW

Telephone: [phone]

Email: [e-mail]