Inbound Customer Service Advisor

Concentrix; Stockport; On-site; GBP 23,000 - 30,000; Full time

Benefits offered by this job

Permanent contract

On-site parking

Private healthcare options

Dental plans

Fitness/wellness activities

Job summary

Concentrix is seeking a detail-oriented customer service professional to help customers with utilities inquiries, from simple questions to billing issues, acting as the first point of contact. You will resolve issues clearly and efficiently, building trust and ensuring a positive experience.

You’ll support billing questions, address changes, and adapt to a dynamic environment while meeting performance targets.

Qualifications

• Experience delivering customer support and resolving inquiries.
• Comfortable in target-driven environments with focus on satisfaction.
• Strong communication and problem-solving abilities.
• Ability to adapt to diverse customer profiles.

Responsibilities

• Address and resolve a variety of customer inquiries on the first call.
• Demonstrate effective listening and clear communication to resolve issues.
• Assist with billing questions and address changes with accuracy.
• Adapt to a dynamic environment while meeting support targets.

Skills

Customer Support

Communication

Problem-Solving

Adaptability

Tools

CRM systems

Job description

Are you a detail-oriented professional with a passion for delivering exceptional customer care and support? Join us at Concentrix, where you'll play a vital role in assisting our customers with a wide range of inquiries in regards to their utilities, from a simple query to support an address change, to possible billing issues you will be the first point of call for all customer queries, ensuring each customer interaction enhances their experience with us.

Key Responsibilities:

• Customer Queries & Resolution: Efficiently address and resolve a variety of customer inquiries, ensuring clarity and understanding in all communications. Whether it's updating an address or resolving a billing issue, your ability to simplify complex information is crucial.
• Customer Service & Communication: Employ effective listening and empathy to understand customer concerns. Your strong communication skills will help articulate solutions, fostering trust and ensuring a positive customer experience. Manage complaints promptly and implement solutions to enhance customer loyalty.
• Billing Support: Assist customers with billing inquiries, ensuring transactions and adjustments are handled accurately and securely.
• Adaptability & Efficiency: Thrive in a dynamic environment where adapting to different customer needs is essential. Your resilience under pressure ensures you consistently meet support targets.

Qualifications:

We are looking for detail-oriented individuals who excel at resolving a variety of customer queries while maintaining a strong focus on customer care. Ideal candidates are comfortable in target-driven environments and prioritize customer satisfaction. Key skills include:

• Customer Support: Deliver exceptional support by efficiently managing systems to address customer issues on the first call.
• Communication: Engage with customers through insightful questions to understand their needs and provide clear, effective solutions.
• Problem-Solving & Resilience: Quickly diagnose issues with attention to detail, maintaining patience and composure in dynamic environments.
• Adaptability & Versatility: Connect with diverse customer profiles to ensure a tailored and positive experience.

Training & Development:

Our trainers are committed to your success, providing all the tools and guidance you need. You'll start with a comprehensive training program on our systems and services, followed by a supportive nesting period. Continuous on-the-job training and support will help promote your growth and development.

What's in it for you?

• Permanent contract of 40 hours per week, Monday-Saturday
• Convenient location at Horsfield Way, Bredbury, Stockport, SK6 2SU
• Free on site parking
• Salary of £26,520 per year paid fortnightly
• Benefits and discounts with local and national partners
• A range of private healthcare and dental plans available.
• Engagement activities, such as virtual fitness classes for all employees, run by qualified instructors and many more.

If you're passionate about helping others and excel at resolving customer queries, this customer service role is your gateway to a rewarding career. Each interaction is an opportunity to make a real difference. Embrace this role where your expertise enhances customer satisfaction.

Concentrix is a Disability Confident and equal opportunity employer. We evaluate qualified applicants without regard to race, colour, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability status, or any other legally protected characteristic.