Vehicle Service Reception Administrator

Adecco; Walton-le-Dale; On-site; GBP 26,000 - 32,000; Full time

Benefits offered by this job

Permanent contract

Competitive salary

Career development

Employee benefits

Job summary

Adecco is seeking a friendly Service Receptionist for a leading automotive client. You will be the welcoming face in the service department, handling appointments, inquiries, and customer communications with a positive attitude.

Key duties include greeting customers, scheduling services, maintaining records, and coordinating with technicians. A permanent role with a competitive salary and opportunities for development is offered.

Qualifications

• Experience in customer service environments.
• Knowledge of MOT testing is advantageous.
• Experience in automotive service/maintenance terminology and processes.

Responsibilities

• Greet customers as they arrive in a friendly, professional manner.
• Schedule service appointments accurately and efficiently.
• Answer phone calls and respond to inquiries with enthusiasm.
• Maintain accurate customer records and documentation.
• Coordinate with service technicians to ensure smooth operations.
• Provide customers with updates on service status and recommendations.
• Process payments and invoicing with accuracy and attention to detail.
• Assist with other administrative tasks as needed.

Skills

Customer service

Scheduling

Communication

Teamwork

Job description

Service Receptionist

Monday to Friday

£29k

Are you a friendly, professional individual with a passion for providing excellent customer service? Our client, a leading organisation in the automotive industry, is seeking an experienced and dynamic Vehicle Service Reception Administrator to join their vibrant team This is a fantastic opportunity to be the welcoming face of a reputable company, ensuring customers feel valued and well-informed.

Have you worked in this environment before? Have knowledge of MOT testing? Parts & warranty, service and maintenance repairs? You will play a crucial role in the daily operations of the service department. Your primary responsibility will be to manage customer interactions with a cheerful and positive attitude, ensuring that every visitor experiences exceptional service.

Key Responsibilities:

• Greet customers warmly and professionally upon arrival.
• Schedule service appointments efficiently and accurately.
• Answer phone calls and respond to customer inquiries with enthusiasm.
• Manage customer records and maintain accurate documentation.
• Collaborate with service technicians to ensure smooth operations.
• Provide updates to customers regarding service status and recommendations.
• Handle payments and invoicing with accuracy and attention to detail.
• Assist with any other administrative tasks as needed.

Ideal Candidate will come with relevant experience

Permanent contract with a competitive salary.

A supportive and friendly work environment.

Opportunities for professional development and career growth.

Employee benefits, including discounts and incentives.

If you are enthusiastic about customer service and are eager to contribute to a thriving automotive business, this is the perfect opportunity to shine!

Our client is an equal opportunity employer and welcomes applications from all qualified individuals.

Adecco is a disability-confident employer. It is important to us that we run an inclusive and accessible recruitment process to support candidates of all backgrounds and all abilities to apply. Adecco is committed to building a supportive environment for you to explore the next steps in your career. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.

The Adecco Group UK & Ireland is an Equal Opportunities Employer.