Service Administrator

Perfect Placement; Guildford; On-site; GBP 29,000 - 35,000; Full time

Benefits offered by this job

Salary up to £32k

Mon-Fri 8:00-17:30

Weekends off

28 days holiday

Pension contribution

Pleasant working environment in Surrey

Job summary

Perfect Placement is seeking a Service Administrator for a reputable car garage group in Guildford. The role focuses on delivering outstanding customer service and efficient service administration within a professional environment.

The ideal candidate has automotive service experience, strong organisational and communication skills, and familiarity with IT systems such as ECP or Autoworks. Monday to Friday, with 28 days holiday and pension contributions.

Qualifications

• Experience in automotive service or administration roles.
• Strong organisational and communication skills.
• Proficient in IT systems for automotive service management (ECP, Autoworks).
• Team player with focus on customer care.
• Hold a valid UK driving licence and right to work in the UK.

Responsibilities

• Manage customer service appointments and enquiries.
• Handle service administrative tasks and update IT systems.
• Communicate with customers by phone and in person.
• Organise workshop bookings and parts ordering.
• Maintain effective communication between customers and workshop.
• Assist service department with general admin duties.
• Maintain high levels of customer care and satisfaction.

Skills

Automotive service experience

Administration experience

Organization

Communication skills

IT systems (ECP/Autoworks)

Teamwork

Customer care

UK driving licence

Tools

ECP

Autoworks

Job description

We are seeking a highly capable Service Administrator to join a reputable independent car garage group in Guildford. This position offers an excellent opportunity for individuals with automotive experience looking to progress within a well-established, professional environment. Our client values service excellence, organisation, and effective communication. The Service Administrator will be the primary point of contact for customer service and administrative functions within the service department.

Benefits of the Service Administrator:

• Competitive salary up to £32,000 depending on experience
• Monday to Friday working hours, 8:00 am - 5:30 pm
• Weekends off, promoting good work-life balance
• Supportive and professional team environment
• 28 days holiday inclusive of bank holidays
• Pension contribution scheme
• Pleasant working environment in Surrey
• Opportunities to utilise automotive knowledge and customer service skills

Duties of the Service Administrator:

• Managing customer service appointments and enquiries efficiently
• Handling service administrative tasks and updating IT systems such as ECP or Autoworks
• Communicating with customers over the phone and face-to-face
• Organising workshop bookings and parts ordering
• Ensuring effective communication between customers and the workshop team
• Supporting the service department with broad administrative duties
• Maintaining high levels of customer care and satisfaction

Requirements of the Service Administrator:

• Previous experience in automotive service or administration roles
• Strong organisational and communication skills
• Proficiency in IT systems relevant to automotive service management (e.g., ECP, Autoworks)
• Ability to work well within a team and deliver excellent customer care
• Valid UK driving licence and eligibility to work in the UK

If you are committed to delivering outstanding customer service in a dynamic automotive environment, this Service Administrator role represents a great career opportunity.