Service Administrator

Perfect Placement; Knutsford; On-site; GBP 28,000 - 32,000; Full time

Benefits offered by this job

Company pension

Enhanced holiday

Staff discounts

Manufacturer training

Career progression

Job summary

Perfect Placement is seeking an experienced Service Administrator for a prestigious Knutsford dealership to support workshop operations and deliver outstanding customer experiences. You will handle customer bookings, manage job cards, and coordinate service processes while maintaining compliance with manufacturer standards.

A full UK driving licence and strong communication skills are essential. The role offers training and clear career progression within a reputable dealer group.

Qualifications

• Full UK driving licence.
• Proven customer service skills and ability to build rapport.
• Strong organisational skills and attention to detail in a fast-paced environment.
• Proficiency with service management systems or willingness to learn (Pinnacle, Kerridge or similar).
• Previous automotive service administration experience preferred but not essential.
• Smart appearance and professionalism to represent a premium brand.
• Basic understanding of vehicle mechanics or willingness to learn.
• Excellent communication and teamwork skills.

Responsibilities

• Create, update and manage job cards to support workshop workflow.
• Handle customer bookings, enquiries and follow-ups via phone, email and in person.
• Maintain service department loading by scheduling jobs per priorities and technician availability.
• Ensure paperwork complies with manufacturer standards and internal procedures.
• Coordinate loan vehicle administration and maintain customer communication.
• Explain completed work to customers for approval and understanding.
• Collaborate with service team to uphold customer satisfaction.
• Adhere to health and safety regulations and dealership policies.

Skills

Customer service

Organisation

Communication

Multitasking

Teamwork

Tools

Pinnacle

Kerridge

Job description

We are working on behalf of a reputable main dealer in Knutsford to recruit an experienced Service Administrator. This is a valuable opportunity for a professional with a passion for the automotive industry to join a leading dealership renowned for its excellent customer service and state-of-the-art facilities. The Service Administrator will play a vital role in ensuring smooth workshop operations and delivering outstanding customer experiences.

Benefits include:

• Salary between £28,000 and £32,000, depending on experience
• Company pension scheme
• Enhanced holiday entitlement
• Staff discounts on vehicle purchases and services
• Ongoing manufacturer-accredited training
• Clear career progression routes within a highly regarded dealer group
• Working in a professional, friendly environment at a prestigious dealership in Knutsford

Duties of a Service Administrator:

• Create, update, and manage job cards accurately to facilitate efficient workshop workflow
• Handle customer bookings, enquiries, and follow-up communications professionally via phone, email, and face-to-face
• Maintain the service department loading system by scheduling jobs in accordance with workshop priorities and technician availability
• Ensure all documentation is compliant with manufacturer standards and internal procedures as aService Administrator
• Coordinate loan vehicle administration, including collection and return, maintaining clear communication with customers
• Explain completed work to customers, ensuring they understand and approve services carried out
• Collaborate with the service team to uphold high customer satisfaction standards
• Adhere to health and safety regulations, maintaining compliance with dealership policies

Requirements of a Service Administrator:

• Full UK driving licence
• Proven customer service skills, with the ability to build rapport and handle queries professionally
• Strong organisational skills with great attention to detail and the ability to multitask in a busy environment
• Proficiency in numeracy, literacy, and IT, including experience with service management systems (familiarity with Pinnacle, Kerridge, or similar software is advantageous)
• Previous experience in automotive service administration or a related administrative role is preferred but not essential; strong administrative backgrounds are encouraged to apply
• Smart appearance and a professional attitude to represent a premium brand
• Basic understanding of vehicle mechanics or willingness to learn
• Excellent communication skills and the ability to work effectively within a team