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Career Cross Limited; Knaresborough; On-site; GBP 27,000 - 33,000; Full time

Benefits offered by this job

Company bonus

Excellent benefits

Job summary

Career Cross Limited is seeking a Customer Service Executive in Knaresborough, North Yorkshire. You will process customer orders in the ERP system, manage delivery updates and substitutions, and maintain customer-specific requirements.

The role requires responding to enquiries mainly by email, with some phone interaction. Ideal candidates will have strong attention to detail, experience with ERP systems, excellent organisational skills and confident communication.

Qualifications

• Exceptional attention to detail – able to manage complex customer requirements without error.
• Experience using ERP or similar systems with high levels of data accuracy.
• Strong organisational skills.
• Confident communicator, comfortable using both email and phone.

Responsibilities

• Accurately process customer orders within the ERP system, ensuring all details are correct before submission.
• Manage delivery updates, delays, and substitutions proactively.
• Maintain and manage customer-specific requirements.
• Respond to enquiries (primarily via email, with some phone interaction).
• Confidently speak with customers and suppliers to resolve any queries.

Skills

Attention to detail

ERP experience

Organisational skills

Confident communicator

ERP system

Tools

ERP system

Job description

Customer Service Executive – Knaresborough - £30k + company bonus + excellent benefits

Our client is a well-established company based in Knaresborough, due to continued growth and expansion they are looking for an experienced Customer Service Executive to join their team.

Responsibilities of the role will include:

• Accurately process customer orders within the ERP system, ensuring all details are correct before submission
• Manage delivery updates, delays, and substitutions proactively
• Maintain and manage customer-specific requirements
• Respond to enquiries (primarily via email, with some phone interaction)
• Confidently speak with customers and suppliers to resolve any queries

All applicants should possess the following skills / experience:

• Exceptional attention to detail – able to manage complex customer requirements without error
• Experience using ERP or similar systems with high levels of data accuracy
• Strong organisational skills
• Confident communicator, comfortable using both email and phone

Keywords – customer service, customer service executive, admin, data entry, order processing, order processor, administration, CS exec, inbound calls, inbound, relationship manager, CS, executive, relationship management, inbound calls, B2B, ERP, ERP System, Temp, Temporary, Temp to Perm, Harrogate, Knaresborough, North Yorkshire