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Career Cross Limited; Harrogate; On-site; GBP 27,000 - 33,000; Full time

Job summary

Career Cross Limited is seeking a Customer Service Executive in Harrogate to handle order processing, delivery updates, and customer inquiries. You will work with ERP systems to ensure accuracy and maintain client-specific requirements, communicating effectively via email and phone.

The role offers a £30k base salary plus a company bonus and excellent benefits, reflecting a growing, customer-focused team in North Yorkshire.

Qualifications

• Exceptional attention to detail – able to manage complex customer requirements without error.
• Experience using ERP or similar systems with high levels of data accuracy.
• Strong organisational skills and clear communication via email and phone.

Responsibilities

• Accurately process customer orders within the ERP system, ensuring all details are correct before submission.
• Manage delivery updates, delays, and substitutions proactively.
• Maintain and manage customer-specific requirements.
• Respond to enquiries (primarily via email, with some phone interaction).
• Confidently speak with customers and suppliers to resolve queries.

Skills

Customer service

ERP usage

Order processing

Data accuracy

Communication

Organisational skills

Tools

ERP software

Job description

Customer Service Executive – Harrogate - £30k + company bonus + excellent benefits

Our client is a well-established supplier of workwear, uniform and PPE solutions based near Harrogate, due to continued growth and expansion they are looking for an experienced Customer Service Executive to join their team.

Responsibilities of the role will include:

• Accurately process customer orders within the ERP system, ensuring all details are correct before submission
• Manage delivery updates, delays, and substitutions proactively
• Maintain and manage customer-specific requirements
• Respond to enquiries (primarily via email, with some phone interaction)
• Confidently speak with customers and suppliers to resolve any queries

All applicants should possess the following skills / experience:

• Exceptional attention to detail – able to manage complex customer requirements without error
• Experience using ERP or similar systems with high levels of data accuracy
• Strong organisational skills
• Confident communicator, comfortable using both email and phone

Keywords – customer service, customer service executive, admin, data entry, order processing, order processor, administration, CS exec, inbound calls, inbound, relationship manager, CS, executive, relationship management, inbound calls, B2B, ERP, ERP System, Temp, Temporary, Temp to Perm, Harrogate, North Yorkshire