Customer Service Executive

Job Advert; Bedford; Hybrid; GBP 28,000 - 30,000; Full time

Job summary

OA Group is seeking a Customer Service Executive in Bedford on a hybrid, full-time basis. Salary ranges from £28,000 to £30,000 depending on experience.

The role handles telephone, email and website enquiries, processes orders accurately and provides a professional, customer-focused service. Key duties include first-point contact handling, responding to emails, data input, and collaborating with colleagues to ensure a coordinated service.

Qualifications

• 1–2 years in an office-based customer service role.
• Excellent communication and interpersonal skills.
• Professional, organised and accurate.
• Ability to manage multiple tasks in a fast-paced environment.

Responsibilities

• Act as first point of contact for telephone-based enquiries.
• Respond to emails and website enquiries promptly.
• Process and input customer orders accurately.
• Maintain professional, customer-focused service with internal and external customers.
• Collaborate with colleagues to ensure consistent service.
• Monitor mailboxes and clear enquiries as required.
• Support administration duties to assist the Customer Service team.
• Maintain high accuracy in a fast-paced setting.

Skills

Customer service

Communication

Teamwork

Attention to detail

Job description

Role: Customer Service Executive

Location: Bedford
Hours: Full time, Monday to Friday (Hybrid)

Salary: £28,000 - £30,000 (DOE)

We’re looking to recruit a Customer Service Executive to join a dedicated team and help provide an excellent standard of service.

This is a key role within the Customer Service team, responsible for supporting customers across telephone, email and website enquiries, processing orders accurately and efficiently, and providing a professional, consistent and customer-focused service.

Duties of a Customer Service Executive:

• Act as the first point of contact for telephone-based customer enquiries.
• Respond to customer enquiries received by email and through the website.
• Communicate professionally and effectively with both internal and external customers.
• Work collaboratively with colleagues to provide a coordinated, consistent and efficient customer service.
• Process and input customer orders accurately and efficiently.
• Monitor functional mailboxes, ensuring enquiries and requests are responded to and cleared as required.
• Ensure customer credits are completed accurately and in a timely manner.
• Undertake a range of administrative duties to support the effective operation of the Customer Service team.
• Maintain a high level of accuracy and attention to detail while working in a fast-paced environment.

What we would like from you:

• 1 -2 years, Previous experience within a office based, Customer Service role.
• Excellent communication and interpersonal skills.
• A genuine passion for customer service and helping others.
• Professional, organised and able to maintain a high level of accuracy and attention to detail.
• Good timekeeping and the ability to manage multiple tasks and priorities.
• Resilience and the ability to work effectively in a fast-paced environment.
• A positive, can-do attitude.
• Ability to work collaboratively as part of a team.

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