Customer Service Executive: ERP Expert for PPE & Workwear

Career Cross Limited; Harrogate; On-site; GBP 27,000 - 33,000; Full time

Job summary

Career Cross Limited is seeking a Customer Service Executive in Harrogate to handle order processing, delivery updates, and customer inquiries. You will work with ERP systems to ensure accuracy and maintain client-specific requirements, communicating effectively via email and phone.

The role offers a £30k base salary plus a company bonus and excellent benefits, reflecting a growing, customer-focused team in North Yorkshire.

Qualifications

• Exceptional attention to detail – able to manage complex customer requirements without error.
• Experience using ERP or similar systems with high levels of data accuracy.
• Strong organisational skills and clear communication via email and phone.

Responsibilities

• Accurately process customer orders within the ERP system, ensuring all details are correct before submission.
• Manage delivery updates, delays, and substitutions proactively.
• Maintain and manage customer-specific requirements.
• Respond to enquiries (primarily via email, with some phone interaction).
• Confidently speak with customers and suppliers to resolve queries.

Skills

Customer service

ERP usage

Order processing

Data accuracy

Communication

Organisational skills

Tools

ERP software

Job description

Career Cross Limited is seeking a Customer Service Executive in Harrogate to handle order processing, delivery updates, and customer inquiries. You will work with ERP systems to ensure accuracy and maintain client-specific requirements, communicating effectively via email and phone.

The role offers a £30k base salary plus a company bonus and excellent benefits, reflecting a growing, customer-focused team in North Yorkshire.