CUSTOMER SERVICE REPRESENTATIVE – 12 MONTH FTC

Impact Recruitment; Wellingborough; On-site; GBP 28,000 - 30,000; Full time

Benefits offered by this job

25 days holiday

Bank holidays

Christmas shutdown days

Immediate start

Mon-Fri schedule

Job summary

Impact Recruitment is seeking a Customer Service Representative for a 12-month FTC in Wellingborough. The role combines customer service, order processing, data analysis and sales administration with interaction across customers and internal teams.

You will manage orders, build relationships, resolve delivery issues, and produce sales KPIs and forecasts. Strong Excel skills and proactive problem-solving are essential.

Qualifications

• Experience in Customer Service or Sales Administration is required.
• Strong Excel skills, including formulas and data analysis.
• Excellent communication and organisational skills.
• Proactive approach to problem solving and ownership.
• Experience with an MRP/ERP system is advantageous.

Responsibilities

• Manage customer orders, schedules and requirements.
• Build strong relationships with customers and internal stakeholders.
• Identify and resolve supply or delivery issues.
• Produce sales, KPI and forecasting reports.
• Use Excel to analyse data, create reports and manage spreadsheets.
• Coordinate transport, customer packaging and despatch documentation.
• Support continuous improvement, new product introduction and engineering change projects.

Skills

Excel

Customer service

Order processing

Data analysis

Sales administration

Communication

Organisation

Problem solving

MRP/ERP experience

German language

Tools

Oracle/MRP

Job description

Description

Customer Service Representative - 12 Month FTC

Wellingborough | £28,000-£30,000 | Monday-Friday

Are you an experienced Customer Service or Sales Administration professional looking for your next opportunity? We're recruiting for a Customer Service Representative to join an established manufacturing business in Wellingborough on a 12-month fixed-term contract.

This is a varied role combining customer service, order processing, data analysis and sales administration, with plenty of interaction across both customers and internal teams.

The Role Will Involve

• Managing customer orders, schedules and requirements.
• Building strong relationships with customers and internal stakeholders.
• Identifying and resolving supply or delivery issues.
• Producing sales, KPI and forecasting reports.
• Using Excel to analyse data, create reports and manage spreadsheets.
• Coordinating transport, customer packaging and despatch documentation.
• Supporting continuous improvement, new product introduction and engineering change projects.

We're Looking For Someone With

• Previous experience in Customer Service, Sales Administration, Order Processing or a similar role.
• Strong Excel skills, including formulas and data analysis.
• Excellent communication and organisational skills.
• A proactive approach to problem-solving and taking ownership.
• Experience with an MRP/ERP system would be advantageous.

Experience within manufacturing or automotive, or knowledge of Oracle/MRP systems and German language skills, would be beneficial but isn't essential - training can be provided for the right person.

What's on offer?

• £28,000-£30,000 salary
• 12-month FTC
• 25 days holiday + bank holidays
• 3 additional days reserved for Christmas shutdown
• Monday-Thursday 8:00am-4:30pm
• Friday 8:00am-1:30pm
• Immediate start available

If you're a confident customer service professional with strong Excel skills and enjoy a role where no two days are quite the same, we'd love to hear from you.

Customer Service Representative, Customer Service Advisor, Customer Service Executive, Customer Service Administrator, Sales Administrator, Sales Administration Assistant, Customer Support Advisor, Customer Account Coordinator, Order Processing Administrator, Order Management Administrator, Sales Support Administrator, Customer Account Administrator, Customer Service Coordinator

Locations

Wellingborough, Northamptonshire

Salary

£28000 - £30000 per annum