Customer Service Executive

KHR - Recruitment Specialists; Essex; On-site; GBP 30,000 - 35,000; Full time

Benefits offered by this job

Competitive salary package

25 days holiday plus 8 bank holidays

Pension scheme

On-site parking

Job summary

A recruitment agency is seeking a motivated Customer Service Executive to join their team in Colchester. This role involves acting as the first point of contact for customer enquiries, processing orders, and supporting the sales team. The ideal candidate will have experience in customer service, strong communication skills, and the ability to manage multiple tasks. Offering a competitive salary package and great benefits including 25 days of holiday, this position provides opportunities for career development in a dynamic work environment.

Qualifications

• Previous experience in customer service, sales support or a similar administrative role.
• Excellent communication skills with a customer-focused approach.
• Ability to manage multiple tasks in a fast-paced environment.

Responsibilities

• Act as the first point of contact for customer enquiries via phone and email.
• Process customer orders and support the sales team with daily administration.
• Manage order updates and resolve customer issues efficiently.

Skills

Customer service experience

Strong communication skills

Organisational skills

Proactive team player

German language skills (desirable)

Job description

Customer Service Executive – Colchester

Up to £35000 per annum + holiday, bonus, pension

£30,000 – £35,000pa

Monday to Friday 7.30am-4.30pm / 8am – 5pm (Fully office-based)

KHR are partnering again with a well-established international manufacturer, who are currently looking to recruit a Customer Service Executive to join their growing team based in Colchester.

This is an excellent opportunity for a motivated and customer-focused professional to join a successful organisation supplying specialist products to customers worldwide.

Working closely with the sales and operations teams, the successful candidate will play a key role in ensuring customers receive a seamless and high-quality service from enquiry through to delivery.

Key Responsibilities

• Acting as the first point of contact for customer enquiries via phone, email and online channels
• Processing customer orders and supporting the sales team with daily administration
• Managing order updates, queries and resolving customer issues efficiently
• Preparing documentation, including invoices, shipping documents and packing lists
• Setting up new customer accounts and maintaining accurate records within internal systems
• Assisting with export orders and obtaining freight quotations when required
• Supporting CRM updates and maintaining customer information
• Identifying opportunities to recommend additional products where appropriate

The Ideal Candidate

• Previous experience in customer service, sales support or a similar administrative role
• Strong communication skills with a customer-focused approach
• Excellent organisational skills and attention to detail
• Ability to manage multiple tasks in a fast-paced environment
• A proactive and collaborative team player
• The ability to speak German would be desirable but not essential

Benefits

• Competitive salary package, ranging from £30,000 to £35,000
• 25 days holiday plus 8 bank holidays
• Pension scheme with 4% employer contribution and 5% employee contribution
• On-site parking

Alongside these attractive benefits, you’ll be part of a supportive and collaborative team, working in a dynamic environment that values your contributions. The company fosters a great culture where employees are encouraged to grow and develop their skills, setting the stage for long-term career success.

At KHR we take care to ensure that you are represented as well as possible so it is worth checking your CV for layout, spelling and grammar as well as making sure it is up to date before you submit. If you feel you need to highlight particular qualifications, skills or relevant experience with regards to a specific role then please add a cover letter or a preface page. This does not need to be formatted in the same manner. In addition, if your CV is heavy with graphics etc, please could you also submit a “clean” copy in Word. Thank you.

KH Recruitment Ltd is acting as an Employment Agency in relation to this vacancy. KHR – Recruitment Specialists is a trading name of KH Recruitment Ltd.