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ELITE PERSONNEL SERVICES LTD; Lower Hopton; On-site; GBP 25,000 - 34,000; Full time

Benefits offered by this job

Free parking

Generous benefits

Job summary

Elite Personnel Services Limited is seeking a Customer Service Coordinator for a permanent role in the Mirfield area. You will process sales orders, update customers on changes, and manage the end-to-end order fulfilment and transportation cycle to meet tight deadlines.

Ideal candidates will have customer service experience in manufacturing, excellent communication and strong attention to detail, plus MS Office and ERP system knowledge.

Qualifications

• Customer service experience within a manufacturing environment.
• Excellent verbal and written communication.
• Excellent attention to detail.
• MS Office proficiency including Excel and ERP system knowledge.

Responsibilities

• Process sales orders in a timely and accurate manner.
• Acknowledge orders back to customers and advise of quantity or delivery changes.
• Amend orders to reflect production and transport updates.
• Inform customers of any shortages on deliveries.
• Book deliveries and prepare related paperwork.
• Maintain complaints and returns database and raise returns notes.
• Investigate complaints and manage the order fulfilment cycle to meet deadlines.
• Coordinate shipping, arrange transportation, receive products and coordinate delivery.

Skills

Customer service

Communication

Attention to detail

Microsoft Excel

Tools

ERP system

Job description

Are you an experienced Customer Service Coordinator looking for an exciting new permanent job offering an extensive and very generous benefits package? Would you like to work for a highly reputable, very well-established and award-winning company? Is Mirfield, West Yorkshire convenient for you? If so, this could be just the job for you!

Working as Customer Service Coordinator, your duties will include:

Processing sales orders in a timely and accurate manner

Acknowledge orders back to customers advising of any quantity changes, changes to delivery dates etc

Amend orders already placed, ensuring that production and transport and updated of any changes

Advising customers of any shortages on deliveries

Booking in deliveries and preparing all associated paperwork

Maintaining the complaints and returns database and raising returns notes

Investigating any complaints

Managing activities throughout the order fulfilment and transportation cycle to ensure deadlines are met

Facilitate the shipping of products and arranging transportation, receiving products and coordinating delivery

You will have:

Customer service experience within a manufacturing environment

Excellent verbal and written communication skills

Excellent attention to details

MS Office, including Excel and ERP system knowledge

In return our client offers a very pleasant working environment, great working hours, free parking and incredibly generous benefits!

Elite Personnel Services Limited is an equal opportunities employer acting as an Employment Agency in the case of work-seekers for permanent positions, and as an Employment Business in the case of work-seekers for temporary positions and it is our policy to treat job applicants, employees and workers in the same way, regardless of their sex, sexual orientation, age, race, ethnic origin or disability.