Customer Service Executive

RE Recruitment; Cheltenham; On-site; GBP 27,000 - 33,000; Full time

Benefits offered by this job

25 days annual leave

Excellent benefits package

Job summary

RE Recruitment is partnering with a growing client in Cheltenham to hire a Customer Service Executive on a full-time, permanent basis. You will be the first point of contact for customers, handling inbound calls and emails, and ensuring orders move smoothly from placement to delivery.

The ideal candidate will have proven customer service experience, a confident telephone manner, strong organisation and communication skills, and a proactive, adaptable approach in a fast-paced environment.

Qualifications

• Proven experience in a customer service or customer-facing role.
• Confident and professional telephone manner.
• Strong organisational skills with attention to detail.
• Proactive and adaptable approach in a fast-paced environment.
• Excellent written and verbal communication skills.

Responsibilities

• Act as a key point of contact for customers via inbound calls and email enquiries.
• Accurately processing and managing orders through internal systems from placement to delivery.
• Resolve customer queries and returns in a timely, solutions-focused manner.
• Coordinate with internal teams, couriers and suppliers to ensure smooth fulfilment.
• Keep customers informed throughout the order journey.

Skills

Customer service experience

Telephone etiquette

Organisational skills

Proactive mindset

Communication skills

Job description

Our client, a highly successful and expanding business who we have a longstanding relationship with within the construction sector, based in Cheltenham, has an exciting opportunity for a Customer Service Executive to join their team on a full-time, permanent basis following continued growth.

The successful Customer Service Executive should have:

• Proven experience within a customer service or customer-facing role
• A confident and professional telephone manner with the ability to build rapport quickly
• Strong organisational skills and a high level of attention to detail
• A proactive and adaptable approach, thriving in a fast-paced environment
• Excellent written and verbal communication skills

In this role, the Customer Service Executive will be responsible for:

• Acting as a key point of contact for customers, managing inbound calls and email enquiries
• Accurately processing and managing orders through internal systems from placement to delivery
• Resolving customer queries, issues and returns in a timely and solutions-focused manner
• Coordinating with internal teams, couriers and suppliers to ensure smooth fulfilment
• Pro actively keeping customers informed throughout the order journey

Our client is offering the successful Customer Service Executive a salary in the region of up to £30,000 DOE, plus an excellent benefits package including 25 days' annual leave + bank holiday and plenty more!