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Blue Square; Greater London; Hybrid; GBP 44,000 - 55,000; Full time

Benefits offered by this job

20% bonus

Life assurance: 4x annual salary

Company sick pay

Discounts and perks across partners

Job summary

Blue Square seeks a bilingual English/German EMEA Client Services expert to join our retail excellence programme. You will act as the direct link between the UK Hub, market client, and in-market partner agency, managing campaigns and service delivery across your market portfolio.

Fluency in English and German is essential, along with experience in account management and willingness to travel. You will drive performance, build trust, and deliver outstanding retail execution across European

Qualifications

• Fluent in English & German, both written and verbal
• Previous accounts management or customer-facing experience across European markets
• Willingness to travel and stay away from home in market for much of the working week
• Strong commercial awareness, critical thinking and confidence managing budgets and KPIs
• Excellent relationship building across multicultural, multi-market teams
• Proactive, resilient and able to manage multiple projects and stakeholders

Responsibilities

• Act as the key link between the UK Hub, market client and in-market partner agency
• Manage client campaigns, requests, projects and end-to-end service delivery
• Provide clear client updates and stakeholder communication in the relevant market language
• Track budgets, SLAs and KPIs to drive commercial excellence and service improvement
• Influence, inspire and collaborate across teams, agencies and client stakeholders
• Identify growth, innovation and best-practice opportunities across the EMEA Hub

Job description

We’re looking for a bilingual (English and German) EMEA Client Services expert to join our retail excellence programme, acting as the direct link between the UK Hub, local market client and in-market partner agency. You’ll manage client activity, campaigns and service delivery across your market portfolio, using your language skills and commercial focus to build trust, drive performance and deliver brilliant retail execution.

WHAT YOU’LL BE UP TO

• Act as the key link between the UK Hub, market client and in-market partner agency
• Manage client campaigns, requests, projects and end-to-end service delivery
• Provide clear client updates and stakeholder communication in the relevant market language
• Track budgets, SLAs and KPIs to drive commercial excellence and service improvement
• Influence, inspire and collaborate across teams, agencies and client stakeholders
• Identify growth, innovation and best-practice opportunities across the EMEA Hub

ARE YOU OUR PERFECT PARTNER?

• Fluent in English & German, both written and verbal
• Previous account management or customer-facing experience, ideally across European markets
• Able to travel and stay away from home in market for much of the working week
• Strong commercial awareness, critical thinking and confidence managing budgets and KPIs
• Excellent relationship building skills across multicultural, multi-market teams
• Proactive, resilient and confident managing multiple projects, priorities and stakeholders

WHAT YOU CAN EXPECT FROM US

• Competitive Salary: £44,000 - £55,000 Per Annum + 20% Bonus Company Sick Pay + Life Assurance: 4 times your annual salary
• Access to a range of discounts and perks across our key partners & beyond

WHO ARE WE?

Blue Square combines best-in-class retail solutions, seamless product activation and flexible staffing that empowers brands to

maintain control of their customer experience across their distribution channels.

BUILD LOVE. GROW SALES. INCREASE LOYALTY.

POINTS TO NOTE:

Reasonable adjustments: We would like you to perform at your best at every stage of our recruitment process. Please contact us using

[e-mail] if you require any adjustments that would support you throughout your application

• Whilst we strive to adhere to our closing dates, we may close the vacancy early based on interest or the progression of the role
• Please note this is an

advertfor our job vacancy, and

therefore may not be inclusive of all assigned duties, responsibilities, or aspects of the role described, and may be amended at any time at the sole discretion of Blue Square

Flexible working: We welcome you to ask about flexibility at interview stage and we will explore what is possible for the role.