Retail Client Services Manager - Italy

Nordic Jobs Worldwide; Greater London; On-site; GBP 44,000 - 55,000; Full time

Benefits offered by this job

Company Sick Pay

Life Assurance: 4x annual salary

Access to discounts and perks

Development Opportunities

Job summary

Worldwiders is seeking an Italianspeaking Client Services expert to join our client's retail excellence programme, acting as the direct link between the UK Hub, local market client and in-market partner agency.

You’ll manage client activity, campaigns and service delivery across your market portfolio, using your language skills and commercial focus to build trust, drive performance and deliver brilliant retail execution.

Qualifications

• Fluent in English and Italian, both written and verbal.
• Experience in account management or customer-facing roles across European markets.
• Willingness to travel and stay away from home for part of the week.
• Strong commercial awareness and ability to manage budgets and KPIs.
• Excellent relationship-building across multicultural, multinational teams.

Responsibilities

• Act as the key link between the UK Hub, market client and in-market partner agency
• Manage client campaigns, requests, projects and end-to-end service delivery
• Provide clear client updates and stakeholder communication in the relevant market language
• Track budgets, SLAs and KPIs to drive commercial excellence and service improvement
• Influence, inspire and collaborate across teams, agencies and client stakeholders
• Identify growth, innovation and best-practice opportunities across the EMEA Hub

Skills

English & Italian

Account management

Travel readiness

Commercial awareness

Stakeholder management

Multicultural collaboration

Job description

We are looking for a Italianspeaking Client Services expert to join our client's retail excellence programme, acting as the direct link between the UK Hub, local market client and in-market partner agency. You’ll manage client activity, campaigns and service delivery across your market portfolio, using your language skills and commercial focus to build trust, drive performance and deliver brilliant retail execution.

WHAT YOU’LL BE UP TO

• Act as the key link between the UK Hub, market client and in-market partner agency
• Manage client campaigns, requests, projects and end-to-end service delivery
• Provide clear client updates and stakeholder communication in the relevant market language
• Track budgets, SLAs and KPIs to drive commercial excellence and service improvement
• Influence, inspire and collaborate across teams, agencies and client stakeholders
• Identify growth, innovation and best-practice opportunities across the EMEA Hub

ARE YOU OUR CLIENT'S PERFECT PARTNER?

• Fluent in English & Italian, both written and verbal
• Previous account management or customer-facing experience, ideally across European markets
• Able to travel and stay away from home in market for much of the working week (1-3 nights depending on the need and season)
• Strong commercial awareness, critical thinking and confidence managing budgets and KPIs
• Excellent relationship building skills across multicultural, multi-market teams
• Proactive, resilient and confident managing multiple projects, priorities and stakeholders

WHAT YOU CAN EXPECT FROM OUR CLIENT

• Competitive Salary: £44,000 - £55,000 Per Annum + 20% Bonus
• Company Sick Pay
• Life Assurance: 4 times your annual salary
• Access to a range of discounts and perks across our key partners & beyond
• Development Opportunities

About Worldwiders

Worldwiders is a global B2B-oriented recruitment company focused on executive search and specialist recruitment worldwide. We partner with organizations across multiple industries and geographies, helping companies secure exceptional talent while enabling professionals to access career-defining opportunities. With more than 7,000 successful placements and 400+ client partners across 40+ countries, we continue to connect talent and opportunity on a global scale.