Client Services Manager

Worldwiders Recruitment; Greater London; On-site; GBP 32,000 - 42,000; Full time

Benefits offered by this job

Company Sick Pay

Discounts & perks across partners

Job summary

Worldwiders Recruitment seeks a German speaking Client Services expert to join our client's retail excellence programme in the UK. You will act as the direct link between the UK Hub, market client and in-market partner agency, managing campaigns and service delivery across your market portfolio.

Fluent in English and German, you will track budgets and KPIs, build trusted relationships across multicultural teams, and be willing to travel 1–3 nights per week as needed to deliver outstanding retail

Qualifications

• Fluent in English & German, written and verbal.
• Previous account management or customer-facing experience, ideally across European markets.
• Willing to travel and stay away from home in market for much of the working week (1-3 nights).
• Strong commercial awareness, critical thinking and confidence managing budgets and KPIs.
• Excellent relationship-building across multicultural, multi-market teams.
• Proactive, resilient and confident managing multiple projects, priorities and stakeholders.

Responsibilities

• Act as the key link between the UK Hub, market client and in-market partner agency
• Manage client campaigns, requests, projects and end-to-end service delivery
• Provide clear client updates and stakeholder communication in the relevant market language
• Track budgets, SLAs and KPIs to drive commercial excellence and service improvement
• Influence, inspire and collaborate across teams, agencies and client stakeholders
• Identify growth, innovation and best-practice opportunities across the EMEA Hub

Skills

Bilingual English/German

Job description

We are looking for a German speaking Client Services expert to join our client's retail excellence programme, acting as the direct link between the UK Hub, local market client and in-market partner agency. You’ll manage client activity, campaigns and service delivery across your market portfolio, using your language skills and commercial focus to build trust, drive performance and deliver brilliant retail execution.

WHAT YOU’LL BE UP TO

• Act as the key link between the UK Hub, market client and in-market partner agency
• Manage client campaigns, requests, projects and end-to-end service delivery
• Provide clear client updates and stakeholder communication in the relevant market language
• Track budgets, SLAs and KPIs to drive commercial excellence and service improvement
• Influence, inspire and collaborate across teams, agencies and client stakeholders
• Identify growth, innovation and best-practice opportunities across the EMEA Hub

ARE YOU OUR CLIENT'S PERFECT PARTNER?

• Fluent in English & German, both written and verbal
• Previous account management or customer-facing experience, ideally across European markets
• Able to travel and stay away from home in market for much of the working week (1-3 nights depending on the need and season)
• Strong commercial awareness, critical thinking and confidence managing budgets and KPIs
• Excellent relationship building skills across multicultural, multi-market teams
• Proactive, resilient and confident managing multiple projects, priorities and stakeholders

WHAT YOU CAN EXPECT FROM OUR CLIENT

• Company Sick Pay
• Access to a range of discounts and perks across our key partners & beyond

About Worldwiders

Worldwiders is a global B2B-oriented recruitment company focused on executive search and specialist recruitment worldwide. We partner with organizations across multiple industries and geographies, helping companies secure exceptional talent while enabling professionals to access career-defining opportunities. With more than 7,000 successful placements and 400+ client partners across 40+ countries, we continue to connect talent and opportunity on a global scale.