Client Services Manager (German) - Consumer Electronics Retail

Stopgap - Marketing, Digital & Creative Recruitment; Greater London; Hybrid; GBP 30,000 - 50,000; Full time

Benefits offered by this job

Hybrid work model

Weekly London/Berlin travel

Job summary

Stopgap - Marketing, Digital & Creative Recruitment is seeking a Client Services Manager (German) with experience in retail consumer electronics to manage a portfolio for an agency. The role combines client relationship ownership with campaign delivery across multiple locations.

You will work in a hybrid setup, travel weekly between London and Berlin, and contribute to growth by exceeding KPIs and managing budgets and stakeholder relationships.

Qualifications

• Fluent German and English written and spoken.
• Experience managing campaigns or activities in a retail or consumer goods setting.
• Agency, field marketing or client services background preferred.
• Good commercial awareness and budget understanding.

Responsibilities

• Own your client portfolio end-to-end from campaign management to service delivery.
• Manage budgets, track KPIs and SLAs, and drive efficiency across accounts.
• Lead cross-functional teams and maintain stakeholder relationships in a fast-paced retail environment.

Skills

German Fluency

English Fluency

Client Relationships

Job description

• Up to £50k and up to 20% performance bonus

Seeking a Client Services Manager (German - fluent written and spoken) with experience in Retail Consumer Electronics within an agency environment.

About The Company

• This is a brilliant opportunity to join an award-winning, retail Brand Engagement Agency, working with one of the most recognisable and innovative retail tech brands on the planet. Known for cutting-edge consumer tech and a bold approach to marketing, they offer a dynamic and fast-paced environment where passionate people thrive.
• You'll be part of a collaborative team, with clear opportunities to grow and take ownership.

ABOUT THE ROLE

What you'll be doing

This is a role for someone who thrives on building strong client relationships, managing multiple priorities, and delivering exceptional service consistently.

You'll working hybrid in an office 3 dpw, travelling between the agency and client office in London, as well as to Berlin on a weekly basis to work with the third-party agency.

You'll take full ownership of your client portfolio, acting as the trusted partner clients rely on to ensure electronic product launch campaigns run smoothly, KPIs are exceeded, and growth opportunities are identified and pursued. This is a role where there are many consumer products launching throughout the year, across multiple retail locations, so being able to take initiative and strong project management skills will be key.

This is an ideal opportunity for an experienced agency account manager ready to make a real impact to store activations.

• Own your client portfolio end-to-end, from campaign management through to service delivery and post-project review
• Manage budgets, track performance against KPIs and SLAs, and drive commercial efficiency across your accounts
• Lead cross-functional teams and stakeholder relationships to deliver outstanding results in a fast-paced retail environment

Why you'll love it here

People are at the heart of everything this Brand Engagement Agency do. They’re passionate about helping their team grow, thrive and love what they do. Their culture is built around their core values and they’re proud to work with people who share that same energy, integrity and drive to make a difference.

• You'll working hybrid in an office 3 dpw, travelling between the agency and client office in London, as well as to Berlin on a weekly basis to work with the third-party agency. With travel to retails stores for certain activation campaigns.
• Up to £50k and up to 20% performance bonus.

About You

To be considered for the Client Services Manager (German) role for a Brand Engagement Agency in London you’ll be a detail-oriented and enthusiastic team player with a passion for retail and technology.

You’ll Need To Show

• Fluent in German & English (written and verbal)
• Demonstrated experience managing campaigns, events, or tactical initiatives in a retail or consumer goods setting
• Field marketing / agency experience required
• Agency understanding/experience preferable
• Good commercial awareness, understand budget management and be a critical thinker

If you're looking for your next step into a world-class brand, with the chance to work on high-profile campaigns and grow your skills in retail marketing, this is the role for you.

You MUST have the right to work in the UK - visa sponsorship is not available.

Sound like your next move? Apply now!

If this role isn't what you are looking for, don't worry. At Stopgap we cover a wide range of freelance and permanent positions with dedicated sector specialists. It is worth checking our website for all our latest jobs and registering to receive job alerts so you are the first to know about a new opportunity - https://www.stopgap.co.uk/jobs

Marketing, Digital and Creative Recruitment