Client Services Manager – French Speaking

Worldwiders Recruitment; Greater London; Sur place; GBP 44 000 - 55 000; Plein temps

Avantages offerts par ce poste

Company sick pay

Life assurance (4x salary)

Rewards Hub discounts

Résumé du poste

Worldwiders Recruitment seeks an EMEA Client Services Manager to connect the UK Hub, clients and in-market partner agencies across Europe, overseeing campaigns and service delivery while building strong relations.

You will manage budgets, lead teams, and collaborate across markets. Travel is regular to support campaigns and client needs within the EMEA region.

Qualifications

• Fluent in French and English, written and spoken.
• Previous account management experience with a customer-facing background.
• Field marketing or agency experience.
• Experience in retail or telecommunications industry.
• Confident managing budgets, KPIs and multiple projects.
• Strong relationship-building across multicultural teams.
• Willingness to travel regularly and stay away from home.

Responsabilités

• Manage client campaigns, requests and projects from briefing through to delivery and review.
• Coordinate local partner agencies delivering field marketing, promoter campaigns, events and incentives.
• Provide clear client updates in Italian and English, acting as a key contact for queries and escalations.
• Monitor budgets, KPIs and service-level agreements, driving commercial performance and service improvements.
• Lead and support direct reports and/or agency teams within your account.
• Collaborate across markets, identify growth opportunities and share best practice across the EMEA Hub.

Connaissances

Fluent French & English

Account management

Customer-facing

Budgeting & KPIs

Multicultural collaboration

Description du poste

Regular travel, including 1–3 overnight stays depending on business needs and season

Fluent in French and English, with experience managing client accounts and delivering retail or field marketing campaigns?

We’re looking for an EMEA Client Services Manager to join our client’s retail excellence programme. You’ll connect the UK Hub, local market clients and in-market partner agencies, managing campaigns and service delivery while building strong relationships across European markets.

What you’ll do

• Manage client campaigns, requests and projects from briefing through to delivery and review.
• Coordinate local partner agencies delivering field marketing, promoter campaigns, events and incentives.
• Provide clear client updates in Italian and English, acting as a key contact for queries and escalations.
• Monitor budgets, KPIs and service-level agreements, driving commercial performance and service improvements.
• Lead and support direct reports and/or agency teams within your account.
• Collaborate across markets, identify growth opportunities and share best practice across the EMEA Hub.

What you’ll bring

• Fluent French and English, written and spoken.
• Previous account management experience and a strong customer-facing background.
• Field marketing or agency experience.
• Experience or understanding of the retail or telecommunications industry.
• Confidence managing budgets, KPIs and multiple projects.
• Strong relationship-building skills across multicultural teams.
• A proactive, resilient approach and the ability to adapt under pressure.
• Willingness to travel regularly and stay away from home.

Experience working across European markets is an advantage.

What’s on offer

• £44,000–£55,000 annual salary plus a 20% performance bonus.
• Company sick pay.
• Life assurance covering four times your annual salary.
• Partner discounts and Rewards Hub benefits.