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Amanda Brown; Darwen; On-site; GBP 22,000 - 30,000; Full time

Job summary

Amanda Brown is seeking an organised and proactive Customer Support Coordinator to join our team in the United Kingdom. This role supports customer projects from enquiry to completion, ensuring information is accurate and deadlines are met.

You will coordinate with stakeholders, handle inquiries, and maintain records, contributing to a high standard of service and continuous process improvements.

Qualifications

• Strong administrative and customer service experience.
• Ability to manage multiple tasks simultaneously.
• Coordinate with different stakeholders to keep projects on track.
• Ensure customers receive a high standard of service.

Responsibilities

• Manage customer enquiries and provide timely, professional responses.
• Coordinate customer projects from initiation through to completion.
• Liaise with internal departments to progress activities efficiently.
• Monitor project milestones and maintain accurate records and documentation.
• Support management of customer and supplier requirements within SLAs.
• Assist with renewals, new business requests, and general administrative tasks.
• Investigate and resolve customer queries and escalations.
• Identify opportunities to improve processes and customer experience.

Skills

Customer service

Administrative skills

Multitasking

Stakeholder coordination

Communication skills

Job description

We are looking for an organised and proactive Customer Support Coordinator to join our team.

This is an excellent opportunity for someone with strong administrative and customer service experience who enjoys managing multiple tasks, coordinating with different stakeholders and ensuring customers receive a high standard of service.

Working as part of a busy operational team, you will support customer projects from initial enquiry through to completion, helping to ensure information is accurate, deadlines are met and customers remain informed throughout the process.

What You'll Be Doing

Key responsibilities will include:

• Managing customer enquiries and providing timely, professional responses.
• Coordinating customer projects and requests from initiation through to completion.
• Liaising with internal departments to ensure activities are progressed efficiently.
• Monitoring project milestones and maintaining accurate records and documentation.
• Supporting the management of customer and supplier requirements in line with agreed service levels.
• Assisting with contract renewals, new business requests and general administrative activities.
• Investigating and resolving customer queries and escalations.
• Identifying opportunities to improve processes and customer experience.