Customer Support Coordinator

Emplas; Nottingham; Hybrid; GBP 21,000 - 27,000; Full time

Job summary

Emplas in Nottingham is looking for a Customer Service Advisor to support our customers across product and service queries and to maintain strong relationships.

You will respond to enquiries, update on order lead times, and coordinate with internal teams to resolve issues, ensuring top-quality service.

This full-time role offers a friendly team, a structured onboarding and opportunities to develop product knowledge.

Responsibilities

• Maintaining and developing close relationships with our long-standing and new customers.
• Assisting customers with all enquiries about our products and services.
• Inform & update customers on order lead-time.
• Liaising with other departments to resolve customer issues/queries.
• Receive and process customers stock orders accurately and by agreed deadlines.
• Surpassing customer expectations on quality and service levels.

Job description

What you'll be doing:

• Maintaining and developing close relationships with our long-standing and new customers.
• Assisting customers with all enquiries about our products and services.
• Inform & update customers on order lead-time.
• Liaising with other departments to resolve customer issues/queries.
• Receive and process customers stock orders accurately and by agreed deadlines.
• Surpassing customer expectations on quality and service levels.