Customer Care Coordinator

2i Recruit Ltd; Billingshurst; Hybrid; GBP 26,000 - 36,000; Full time

Benefits offered by this job

Competitive salary

Annual bonus scheme

Salary sacrifice car scheme

26 days holiday plus bank holidays

Private medical insurance and health &

Life assurance and pension scheme

Flexible and hybrid working

Ongoing training and career progressi

Company social events and additional

Job summary

2i Recruit Ltd is seeking a proactive Customer Care Coordinator to join the growing team in the United Kingdom. You will support partnership housing providers, residents, and internal teams while coordinating contractors and delivering an excellent customer experience.

The role requires strong administration and customer service skills, with hybrid working opportunities and a commitment to resolving enquiries promptly and maintaining high service standards.

Qualifications

• Previous customer service, care, coordinator, or administration experience.
• Excellent communication and interpersonal skills.
• Strong organisational skills and attention to detail.
• Proficient in Microsoft Office applications and able to manage multiple priorities.

Responsibilities

• Provide administrative support to the Customer Care and Partnerships teams.
• Act as a key contact for customer and client enquiries.
• Chase contractors for appointments and updates on completed works.
• Coordinate subcontractors and suppliers to resolve defects efficiently.
• Raise work instructions, quotations, and material orders.
• Maintain accurate records, reports, and documentation.
• Support inspections, complaints handling, and insurance claims administration.
• Provide cover for incoming customer care calls.
• Liaise with internal teams to ensure excellent service delivery.

Skills

Customer service

Coordination

Administration

Microsoft Office

Tools

Microsoft Office

COINS

Job description

Our client is looking for a proactive and customer-focused Customer Care Coordinator to join their growing team. This is a fantastic opportunity for someone with strong administration and customer service skills who enjoys building relationships, coordinating contractors, and delivering an excellent customer experience. You'll support partnership housing providers, residents, and internal teams while helping to ensure works are completed efficiently and enquiries are resolved promptly.

Company Benefits

• Competitive salary
• Annual bonus scheme
• Salary sacrifice car scheme
• 26 days holiday plus bank holidays, increasing with service
• Private medical insurance and health screening
• Life assurance and pension scheme
• Flexible and hybrid working opportunities
• Ongoing training and career progression
• Company social events and additional benefits

Key Responsibilities

• Provide administrative support to the Customer Care and Partnerships teams
• Act as a key contact for customer and client enquiries
• Chase contractors for appointments and updates on completed works
• Coordinate subcontractors and suppliers to resolve defects efficiently
• Raise work instructions, quotations, and material orders
• Maintain accurate records, reports, and documentation
• Support inspections, complaints handling, and insurance claims administration
• Provide cover for incoming customer care calls
• Liaise with internal teams to ensure excellent service delivery

Experience & Skills Required

• Previous customer service, customer care, coordinator, or administration experience
• Excellent communication and interpersonal skills
• Strong organisational skills and attention to detail
• Ability to manage multiple priorities in a busy environment
• Proficient in Microsoft Office applications
• Knowledge of COINS software would be advantageous
• Professional, adaptable, and customer-focused approach
• Ability to work independently and as part of a team