Customer Care Representative

Oyster Recruitment Limited; Bradford; On-site; GBP 21,000 - 29,000; Full time

Benefits offered by this job

Fantastic benefits package

Progression path

Full induction and training

Wellbeing platforms

Job summary

Oyster Recruitment Limited is partnering with a well-established engineering business in Bradford to fill a Customer Care Coordinator role. You’ll be the go-to contact for customers, offering advice and resolving queries while spotting leads for the sales team.

You’ll need a friendly, confident telephone manner, strong IT skills including CRM and Microsoft Office, and a proactive mindset. A background in technical customer service or an engineering degree is advantageous.

Qualifications

• Previous experience in a customer service or support role.
• Technical customer service experience or an engineering degree is advantageous.
• Strong communication and telephone manner.

Responsibilities

• Taking incoming calls from customers, building rapport and resolving enquiries.
• Working with the sales team to pass on useful customer insights and potential opportunities.
• Preparing quotations making sure agreed response times are met.
• Identifying ways to improve the customer journey, from first call to follow-up.
• Keeping accurate records of all customer contact and interactions.
• Producing reports that help the business understand customer needs and sales trends.

Skills

Customer service experience

Technical customer service

CRM systems

Education

Engineering degree

Tools

CRM software

Microsoft Office

Job description

Are you a confident communicator with a proactive approach and a passion for delivering great service?

We’re working with a well-established business, operating within the engineering sector who are looking for a confident and enthusiastic Customer Care Coordinator to join their support team.

As a Customer Care Coordinator, you’ll be the go-to point of contact for customers, offering advice and resolving queries. You’ll also play a key role in identifying opportunities to pass leads to the sales team, supporting wider business growth.

It would be an advantage if you have experience in technical customer service, hold an engineering degree or are a recent graduate keen to apply your technical knowledge in a customer-facing role.

Key Responsibilities:

• Taking incoming calls from customers, building rapport and resolving enquiries
• Working with the sales team to pass on useful customer insights and potential opportunities
• Preparing quotations making sure agreed response times are met
• Identifying ways to improve the customer journey, from first call to follow-up
• Keeping accurate records of all customer contact and interactions
• Producing reports that help the business understand customer needs and sales trends

Who They’re Looking For:

• Previous experience in a customer service or support-based role
• Technical customer service experience, an engineering degree or a recent graduate – all advantageous
• A friendly, confident telephone manner and strong communication skills
• The ability to multitask, stay calm under pressure and work to deadlines
• A proactive mindset and a willingness to learn and improve
• Good IT skills and experience using CRM systems and Microsoft Office

Why Apply?

• Fantastic benefits package
• Option to purchase additional holiday
• Supportive team environment with a clear path for progression
• Full induction and training
• Access to wellbeing platforms

If you an experienced Customer Care Coordinator who thrives on helping others and enjoys a varied role, we’d love to hear from you.