Client Coordinator

James Frank Associates; Tonbridge; On-site; GBP 22,000 - 30,000; Full time

Job summary

James Frank Associates in the United Kingdom is seeking a full‑time Client Coordinator to join our growing team. You will be the focal point of communication between clients and third parties, ensuring relationships are maintained and queries are answered promptly.

The ideal candidate has at least 2 years’ experience in a coordinator or customer service role, with excellent written and verbal communication, strong organizational skills, and confidence liaising with customers in a busy

Qualifications

• Minimum of 2 years’ experience in a coordinator or customer service role.
• Excellent written and verbal communication skills.
• Strong organizational and time-management abilities.
• Confidence liaising with customers in a busy environment and working both independently and in a team.

Responsibilities

• Build strong relationships with clients and third parties.
• Maintain accurate schedules and ensure updates are rectified quickly.
• Ensure regular communication is maintained with clients.
• Work confidently in a fast-paced environment with high accuracy and compliance.
• Recognize, report and flag issues or concerns promptly.
• Manage internal CRM systems with attention to detail.
• React proactively to changes in a constantly evolving environment.

Skills

Customer service

Communication

Organization

Time management

Teamwork

Tools

CRM software

MS Office

Job description

Our client, a leading business in their sector, is seeking a full‑time Client Coordinator.

Due to an exciting period of growth, our client is looking for an organized, diligent and customer‑focused Client Coordinator to join their team. You will be the focal point of communication between clients and third parties, ensuring relationships are maintained and serving as the first point of contact for any questions, queries or concerns.

The ideal candidate will have a minimum of 2 years’ experience in a Coordinator or Customer Service role and be confident liaising with customers in a busy and varied environment.

Key Responsibilities

• Build strong relationships with clients and third parties.
• Maintain accurate schedules, ensuring all updates are rectified immediately.
• Ensure regular communication is maintained with clients.
• Work confidently in a fast‑paced environment, maintaining high levels of accuracy and compliance.
• Recognize, report and flag any issues or concerns immediately.
• Manage internal CRM systems with accuracy and attention to detail.
• React proactively to changes in a constantly evolving environment.

Key Experience

• Minimum of 2 years’ experience in a customer‑focused Coordinator or Customer Service role.
• Confident acting as the first point of contact, both over the phone and via email, and able to work independently and as part of a team.
• Excellent written and verbal communication skills.
• Strong organizational and time‑management abilities.
• Excellent decision‑making skills.

You will be working with a knowledgeable team, collaborating closely with clients and other departments across the business to provide the highest level of customer care.