Customer Service/Export Co-ordinator

Confidential; Sheffield; On-site; GBP 24,000 - 30,000; Full time

Job summary

Confidential is seeking a proactive Customer Service & Export Coordinator to join a busy team. The role combines customer service, export administration and operational support to ensure the smooth movement of products across international markets.

You will respond to enquiries by phone, email and online channels; process export orders; and coordinate with internal teams and logistics partners to deliver accurate shipments.

Qualifications

• 2-3 years' experience in a customer service, customer support or export administration role.
• Experience of export/import processes and documentation.
• Excellent verbal and written communication skills.
• Strong administrative skills and attention to detail.
• Experience working in a fast-paced environment.
• Experience using Salesforce, SAP or similar CRM/ERP systems.
• Additional language skills.
• Technical customer service experience.

Responsibilities

• Respond to customer enquiries via telephone, email and online channels.
• Deliver an outstanding customer experience at every interaction.
• Process orders, replacements and warranty claims.
• Handle customer complaints professionally and efficiently.
• Build positive relationships with customers and internal stakeholders.
• Maintain accurate customer records and documentation.
• Process export orders accurately and efficiently.
• Ensure all export and import requirements are met for individual countries.
• Prepare and manage export documentation.
• Liaise with third-party logistics providers regarding shipments and deliveries.
• Investigate and resolve shipment queries and issues.
• Support customers with delivery tracking and logistics enquiries.

Skills

Customer service

Export administration

Communication skills

Attention to detail

Multitasking

Additional language skills

Tools

Salesforce

SAP

Job description

Customer Service & Export Coordinator

Full Time Competitive Salary Office-Based

We are looking for a proactive and organised Customer Service & Export Coordinator to join a busy and growing team. This is a varied role that combines customer service, export administration and operational support, ensuring customers receive an exceptional experience while supporting the smooth movement of products across international markets.

If you enjoy working in a fast-paced environment, are confident managing multiple priorities and take pride in delivering excellent service, we'd love to hear from you.

The Role

As a Customer Service & Export Coordinator, you will be responsible for supporting customers, processing export orders and coordinating with internal teams and logistics partners to ensure products are delivered efficiently and accurately.

Key Responsibilities

Customer Service

• Respond to customer enquiries via telephone, email and online channels.
• Deliver an outstanding customer experience at every interaction.
• Process orders, replacements and warranty claims.
• Handle customer complaints professionally and efficiently.
• Build positive relationships with customers and internal stakeholders.
• Maintain accurate customer records and documentation.

Export & Order Processing

• Process export orders accurately and efficiently.
• Ensure all export and import requirements are met for individual countries.
• Prepare and manage export documentation.
• Liaise with third-party logistics providers regarding shipments and deliveries.
• Investigate and resolve shipment queries and issues.
• Support customers with delivery tracking and logistics enquiries.

About You:

We are looking for someone who combines excellent customer service skills with strong administrative and export experience.

Essential Skills & Experience

• Minimum 2-3 years' experience in a customer service, customer support or export administration role.
• Experience of export/import processes and documentation.
• Excellent verbal and written communication skills.
• Strong administrative skills and attention to detail.
• Experience working in a fast-paced environment.
• Experience using Salesforce, SAP or similar CRM/ERP systems.
• Additional language skills.
• Technical customer service experience.

Why Apply?

• Varied role combining customer service, exports and operations.
• Opportunity to work with international customers and suppliers.
• Supportive and collaborative working environment.
• Career development opportunities.
• Exposure to technical products and export operations.
• A role where no two days are the same.