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Brook Street; Loughborough; On-site; GBP 24,000 - 27,000; Full time

Job summary

Brook Street is recruiting an organised, proactive administrator to support hearings and justice services in the United Kingdom. You will manage vacancy validation, prepare for hearings and assist with scheduling and case handling.

The role requires strong Microsoft Office and database skills, resilient and customer-focused communication, and the ability to work flexibly within policies. DBS checks are part of onboarding, with opportunities to contribute to a busy, high-impact environment.

Qualifications

• Strong communication skills, able to explain complex processes clearly.
• Teamwork and collaboration to support hearings and administrative duties.
• Resilience and professionalism in potentially distressing or high-pressure scenarios.
• Proactive problem-solving to resolve routine issues and escalate where needed.
• Attention to detail to ensure data accuracy and compliance with policies.

Responsibilities

• Manage vacancy management to validate and check processes are accurate and complete.
• Prepare for, facilitate and support hearings with admin tasks.
• Provide support to users via face-to-face, telephone and web chat and respond to correspondence.
• Direct people to services using scripts and knowledge articles for clear guidance.
• Follow complaints policies and assist through resolution and data updates.
• Handle case files with accurate data entry and secure information management.
• Support jury service tasks including selection, deferral, reassignment and attendance tracking.
• Assist with listing and scheduling and respond to urgent matters.
• Provide judicial business support such as diary coordination and local tasks.
• Support enforcement procedures and produce basic reports.
• Contribute to health and safety operations and use standard SOPs to meet targets.
• Help with operational support activities to maintain service standards.

Skills

Communication skills

Teamwork

Problem-solving

Resilience

Attention to detail

Confidentiality

Tools

Microsoft Office

Databases

Job description

Working Days / Hours: 37 hours Monday - Friday

Working Pattern: 9:00am - 5:00pm

Pay Rate: £12.86 per hour

If you enjoy helping people navigate complex processes with calm, clarity and professionalism, this is a fantastic opportunity to support the smooth running of hearings and justice services from day to day. Our Client is hiring for an organised, resilient and customer-focused administrator who can make confident decisions in the moment and keep services moving.

What you'll be doing:

• Manage vacancy management to validate and check processes are accurate and complete
• Carry out administrative tasks to prepare for, facilitate and support all types of hearings
• Provide support to users and stakeholders through face-to-face engagement, telephone and web chat (incoming and outbound), and respond to correspondence in a range of formats
• Use service scripts and knowledge articles to direct people to the right services and provide clear, consistent guidance-especially for users with specific or complex needs
• Follow complaints policies and procedures, support users through complaints, respond promptly to prevent escalation, and update OPTIC as required
• Handle case files with accurate data entry, secure information management, and compliance with retention and data loss protocols
• Support jury service tasks including selection, deferral, reassignment and attendance tracking, plus processing related expenses and court fees
• Assist with listing and scheduling, responding to urgent matters and adhering to listing policies
• Provide dedicated judicial business support such as diary coordination and local administrative tasks
• Support enforcement procedures, including financial assessments and aiding fine collection, and produce basic statistical/financial reports
• Contribute to health and safety operations (including PEEPs, facility checks, issue logging and key/safety governance under team leader guidance)
• Help with operational support activities using standard operating procedures to meet performance targets and maintain service standards

What you'll bring:

• The ability to work flexibly in a team, picking up delegated tasks to deliver team and business priorities
• Strong digital skills, including Microsoft Office and database working
• Confident communication skills-able to explain complex procedures clearly, including in potentially difficult or distressing scenarios
• Customer service strengths, supporting users (including witnesses and those with complex situations) to participate effectively and in line with established protocols
• Resilience and professionalism, staying impartial even when faced with distressing information
• Proactive problem-solving: resolve routine issues and elevate appropriately
• Confidence making routine everyday decisions to prioritise your workload, adjusting promptly to urgent requests
• Comfort working autonomously within policies and escalating serious or complex matters to the right people

Additional information:

• You'll be supported by a team environment, with opportunities to share knowledge and help mentor peers using existing resources
• You may help with booking interpreters/intermediaries and other professionals for hearings, and support time sheet signing on the day of attendance
• You'll be expected to log/report building, facilities and IT issues and escalat where appropriate

If you're successful in your application a BASIC DBS will be required as part of the on-boarding checks with Brook Street.

We'd love to hear from you if you're organised, empathetic and thrive in a busy, high-impact environment.

Brook Street is proud to support the Armed Forces Covenant and as such, we guarantee to interview all candidates who are veterans or spouses/partners of military personnel, and who meet all the essential criteria for the vacancy.

As a Disability Confident Leader, and holder of the Gold Award status from the Defence Employer Recognition Scheme, Brook Street, as a supplier to the Public Sector Resourcing Framework (PSR), will offer you a guaranteed interview with a PSR Sourcer.

Should you identify as a candidate with a disability and/or as a veteran or spouse/partner of military personnel and meet all the essential criteria for the role, we encourage you to reach out to us via the Brook Street website. Here you will find a link to register your interestand state the role that you are interested in.We arecommitted to engaging with you.

In cases where we have a high volume of ex-military candidates/military spouses/partners, who meet all of the essential criteria, Brook Street will interview the best candidates from within that group.