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GI Group Main Account; Coalville; On-site; GBP 15,000 - 21,000; Full time

Job summary

GI Group Main Account in Coalville is seeking a confident, organised Customer Service Coordinator for a Temp to Perm role. You will proactively contact customers ahead of scheduled deliveries, confirm bookings and delivery details, and help reduce failed deliveries by flagging issues before dispatch.

This office-based position requires strong telephone manners, meticulous data entry, and the ability to manage multiple tasks using Outlook and Excel.

Qualifications

• Strong customer service and an excellent telephone manner.
• High attention to detail and accurate data entry.
• Organised and able to manage multiple tasks in a busy office.

Responsibilities

• Pre-call customers to confirm delivery date/time and instructions.
• Arrange/confirm delivery bookings and update internal systems.
• Escalate delivery concerns to Transport/Operations.
• Maintain accurate customer details and log all customer contact.
• Provide delivery updates and ETAs when required.

Skills

Customer service

Attention to detail

Organised

Tools

Outlook

Excel

Job description

Customer Service Coordinator - Temp to Perm

Coalville | Office-based | Full-time 40 hours/week | £13.00 per hour

Temp to perm after 12 weeks

We're looking for a confident, organised

Customer Service Coordinator to proactively contact customers ahead of scheduled deliveries. You'll confirm bookings and delivery details, keep customer records accurate, and flag any issues before dispatch to help reduce failed deliveries and improve service.

What you'll be doing

• Pre-calling customers to confirm delivery date/time, access restrictions, opening hours and instructions
• Arranging/confirming delivery bookings and updating internal systems accurately
• Escalating delivery concerns or special requirements to Transport/Operations
• Maintaining accurate customer details (data checks/cleansing) and logging all customer contact
• Providing delivery updates/ETAs when required

What we're looking for

• Strong customer service and an excellent telephone manner
• High attention to detail and accurate data entry
• Organised, able to manage multiple tasks in a busy office
• Confident using Outlook and Excel (CRM/database experience a plus)