Pre-Caller / Customer Service Coordinator

People Solutions; Coalville; On-site; GBP 24,000 - 29,000; Full time

Benefits offered by this job

Permanent role

No weekend working

Job summary

People Solutions in Coalville, Leicestershire, is recruiting for a Pre-Caller / Customer Service Coordinator to support a well-established client. The role focuses on customer contact ahead of deliveries, booking management, and data quality.

You will work Monday to Friday, 9am to 5pm, in a permanent position with a salary of £26,500 and no weekend work. The role also involves reporting and coordinating with transport and operations teams to improve delivery success.

Qualifications

• Excellent telephone manner and communication skills.
• Strong customer service focus with attention to detail.
• Ability to build rapport with customers and work within a team.
• Organised and able to manage multiple tasks.
• Proficient in Microsoft Office, especially Outlook and Excel.

Responsibilities

• Contact customers before scheduled deliveries to confirm requirements and availability.
• Verify delivery dates, access restrictions, site opening hours, and delivery instructions.
• Resolve queries relating to upcoming deliveries and maintain customer records.
• Book and manage delivery bookings and escalate issues to operations.
• Provide delivery status updates and monitor progress in systems.

Skills

Excellent telephone manner

Strong customer service

Attention to detail

Rapport building

Organised

MS Office (Outlook, Excel)

Teamwork

Communication skills

Tools

Outlook

Excel

Job description

Pre-Caller / Customer Service Coordinator - Coalville

People Solutionsare currently recruiting for a Pre-Caller / Customer Service Coordinator to join our well-established client based in Coalville, Leicestershire.

This is a fantastic opportunity, offering great benefits and genuine opportunities for growth and progression.

This role would suit applicants who have worked in a previous role of Customer Call Centre Advisor, Customer Service Assistant or Administrator.

Hours of work:

• Monday to Friday: 9am - 5pm

Salary:

• £26,500

Benefits:

Your benefits as a Pre-Caller / Customer Service Coordinator will be:

• Permanent role
• No weekend working

Day to day duties:

Your duties as a Pre-Caller / Customer Service Coordinator will be:

Customer Contact & Delivery Confirmation

• Contact customers before scheduled deliveries to confirm requirements and availability.
• Verify delivery dates, access restrictions, site opening hours, and delivery instructions.
• Resolve any queries relating to upcoming deliveries.
• Build positive relationships with customers through professional and friendly communication.

Booking Management

• Arrange and confirm delivery bookings with customers where required.
• Ensure all booking details are accurately recorded in company systems.
• Escalate any delivery concerns or special requirements to the operations team.

Data Cleansing & Customer Records

• Review and update customer information, ensuring records are accurate and up to date.
• Validate contact information including telephone numbers, email addresses, and delivery addresses.Identify duplicate, incomplete, or inaccurate records and correct where appropriate.
• Support ongoing data quality improvement initiatives.

Delivery Tracking & Customer Updates

• Monitor scheduled deliveries and provide customers with updates where required.
• Assist in tracking deliveries and investigating delayed or failed deliveries.
• Communicate delivery status and ETA information to customers.
• Record customer interactions and outcomes accurately within company systems.

Operational Support

• Work closely with Transport, Operations, and Customer Service teams.
• Produce reports on customer contact activity and delivery confirmation rates.
• Identify opportunities to improve delivery success and customer satisfaction.

• Support additional administrative duties as required. Maintaining stationary levels
• Ordering PPE
• Making tea / coffee

Essential skills:

The skills required to be a Pre-Caller / Customer Service Coordinator are:

• Excellent telephone manner and communication skills.
• Strong customer service focus.
• Good attention to detail and accuracy.
• Ability to build rapport with customers.
• Organised and able to manage multiple tasks effectively.
• Competent in Microsoft Office, particularly Outlook and Excel.
• Ability to work independently and as part of a team.
• Confident handling customer queries and resolving issues professionally.

Training:

• Previous experience in a customer service, telesales, pre-calling, scheduling, logistics, transport, or admi