Customer Service Coordinator

Apex Resource Management Ltd; Stokenchurch; Hybrid; GBP 1,515,000 - 2,066,000; Part time

Job summary

Apex Resource Management Ltd in Stokenchurch is seeking a Customer Service Coordinator on a hybrid basis to support a busy team. You will handle enquiries, schedule vehicle inspections and audits, and keep customers well-informed from enquiry through to completion.

The role requires strong communication, organisational skills, and experience in customer service or administration. Salary is discussed on application and this is temporary cover.

Qualifications

• Experience in customer service, scheduling or administration.
• Excellent communication and professional telephone manner.
• Strong organisational skills with ability to manage multiple tasks.

Responsibilities

• Handle incoming customer calls and emails, responding professionally and promptly.
• Schedule and allocate vehicle inspections and audits to engineers and auditors.
• Coordinate appointments and allocate resources based on customer needs.
• Update customer databases and portals with accurate information and status updates.
• Liaise with engineers and auditors to arrange follow-on appointments and manage changes.

Skills

Customer service

Scheduling

Administration

Communication

Organisation

Tools

Microsoft Office

Job description

Customer Service Coordinator (Hybrid)

Location: Stokenchurch, Buckinghamshire

Contract: Temporary Cover

Pay rate to be discussed on application.

Are you an organised and customer-focused professional looking for your next challenge?

We're looking for a Customer Service Coordinator to join a busy and supportive team, providing first-class customer service, and coordinating vehicle inspection and audit appointments across the UK.

This is an excellent opportunity for someone with previous customer service, scheduling or administration experience who enjoys communicating with customers, managing workloads, and ensuring a smooth service from enquiry through to completion.

Key Responsibilities of the Customer Service Coordinator:

• Handle incoming customer calls and emails, responding to enquiries in a professional and timely manner.
• Schedule and allocate vehicle inspections and audits to the appropriate engineers and auditors.
• Coordinate appointments and ensure resources are deployed effectively based on customer requirements.
• Update customer databases and online portals with accurate job information and status updates.
• Liaise with engineers and auditors to arrange follow-on appointments and manage scheduling changes.
• Process payments, issue receipts, and manage customer correspondence via email and post.
• Maintain accurate records and administrative documentation.
• Support the delivery of agreed service level agreements (SLAs) and customer satisfaction targets.

The Ideal Customer Service Coordinator:

• Previous experience within a customer service, customer support, contact centre, or office-based administration environment.
• Excellent communication skills with a professional and confident telephone manner.
• Proven ability to deliver high levels of customer service.
• Strong organisational skills with the ability to manage multiple tasks and priorities.
• Calm, professional and tactful when dealing with customers and colleagues.
• Proficient in Microsoft Office applications.
• Good geographical knowledge and awareness.
• Previous scheduling, planning or diary management experience would be advantageous.