Customer Service Coordinator

Gi Group UK; Coalville; On-site; GBP 15,000 - 21,000; Full time

Job summary

Gi Group Holdings Recruitment Limited is seeking a proactive Customer Service Coordinator in Coalville for full-time, office-based work. The role involves pre-calling customers to confirm delivery details, arranging bookings, and maintaining accurate records to prevent delivery issues.

Temp to perm after 12 weeks, with 40 hours per week at £13.00 per hour. The position requires strong phone skills, data accuracy, and the ability to manage multiple tasks in a busy office.

Qualifications

• Strong customer service experience.
• Excellent data entry and attention to detail.
• Organised with ability to manage multiple tasks.
• Experience with Outlook and Excel preferred.

Responsibilities

• Pre-calling customers to confirm delivery date/time, access restrictions, opening hours and instructions.
• Arranging/confirming delivery bookings and updating internal systems accurately.
• Escalating delivery concerns or special requirements to Transport/Operations.
• Maintaining accurate customer details (data checks/cleansing) and logging all customer contact.
• Providing delivery updates/ETAs when required.

Skills

Customer service

Telephone manners

Attention to detail

Organised

Multitasking

Tools

Outlook

Excel

Job description

Customer Service Coordinator - Temp to Perm

Coalville | Office-based | Full-time 40 hours/week | £13.00 per hour

Temp to perm after 12 weeks

We're looking for a confident, organised Customer Service Coordinator to proactively contact customers ahead of scheduled deliveries. You'll confirm bookings and delivery details, keep customer records accurate, and flag any issues before dispatch to help reduce failed deliveries and improve service.

What you'll be doing

• Pre-calling customers to confirm delivery date/time, access restrictions, opening hours and instructions
• Arranging/confirming delivery bookings and updating internal systems accurately
• Escalating delivery concerns or special requirements to Transport/Operations
• Maintaining accurate customer details (data checks/cleansing) and logging all customer contact
• Providing delivery updates/ETAs when required

What we're looking for

• Strong customer service and an excellent telephone manner
• High attention to detail and accurate data entry
• Organised, able to manage multiple tasks in a busy office
• Confident using Outlook and Excel (CRM/database experience a plus)

Should you require any support or assistance, please contact your local Gi Group office.

Gi Group Holdings Recruitment Limited are proud founding members of Menopause in business, corporate members for Neurodiversity in business, Disability Confident committed members, Gold status for the Armed Forces Covenant, Bronze trail blazers for Racial Equality matters and Age Friendly Employer pledge members.

Gi Group Holdings Recruitment Limited group of companies includes Gi Recruitment Limited, Draefern Limited, Gi Group Recruitment Ltd, INTOO (UK) Limited, Marks Sattin (UK) Limited, TACK TMI UK Limited, Grafton Professional Staffing Limited, Encore Personnel Services, Gi Group Ireland Limited and Kelly Services (UK) Ltd. Gi Group Ireland Limited are acting as an Employment Agency in relation to this role.

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