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Red Dot Search UK Limited; Brighton; On-site; GBP 24,000 - 29,000; Full time

Benefits offered by this job

Staff discounts

Full paid training and coaching

Job summary

Red Dot Search UK Limited is hiring for a contact centre role in the UK. You will handle inbound calls from customers approaching contract ends, assess needs, and suggest upgrades to match their requirements.

The job combines sales with customer service, emphasizing value conversations and a high standard of service. Expect a permanent, full-time position (40 hours/week) with shifts across 5 days (Mon-Sun) between 8am–9pm.

Qualifications

• Some sales experience from retail, telesales, or hospitality upselling.
• Comfortable working to sales targets and delivering great customer service.
• Confident with technology and happy using multiple systems.
• Patient, resilient and curious.

Responsibilities

• Handle inbound calls from customers who are re-contracting, shopping around or thinking of leaving.
• Ask the right questions to understand what each customer needs.
• Recommend upgrades and add-ons that fit, and turn price conversations into value conversations.
• Work across several systems while keeping the customer experience first.

Skills

Sales experience

Customer service

Tech savvy

Communication

Job description

Salary: £26,520 basic, paid monthly, plus an uncapped bonus (current average around £400 a month, top performers up to £1,000 a month)

Contract: Permanent, full time, 40 hours a week

Hours: 5 days out of 7, Monday to Sunday, between 8am and 9pm

Good at selling and great with people? You'll join a contact centre in Larbert supporting one of the UK's best-known broadband and telecoms brands. You'll take inbound calls from customers coming to the end of their contract, keep their business, and recommend the upgrades and products that genuinely suit them.

What you'll do

• Handle inbound calls from customers who are re-contracting, shopping around or thinking of leaving
• Ask the right questions to understand what each customer needs
• Recommend upgrades and add-ons that fit, and turn price conversations into value conversations
• Work across several systems while keeping the customer experience first
• Work towards sales and customer service targets

Who we're looking for

• Some sales experience: retail, telesales, a phone shop, memberships, hospitality upselling or anything with a target
• Comfortable working to sales targets and delivering great customer service
• Confident with technology and happy using multiple systems
• Patient, resilient and curious
• Available to start on Monday 5 October

What's on offer

• £26,520 basic salary plus an uncapped bonus
• Full paid training, a supported nesting period, then ongoing coaching
• Staff discounts on broadband, mobile and TV, including family and friends deals
• A permanent role, local to Larbert, Falkirk, Stenhousemuir, Denny, Grangemouth and Stirling

The honest bit

This is a fully on-site role, and the rota includes weekends and some evenings. Bonus figures are current averages, not a guarantee. Offers are subject to a DBS check, a credit check and references.

The process is quick: a call with us, a short screening call, a role play, an online assessment, then an offer. We'll prepare you for every step.