Sales Advisor

BT Group; Furnace End; Hybrid; GBP 39,000 - 42,000; Full time

Benefits offered by this job

OTE 30%

Mon-Fri shifts

Private GP 24/7

Job summary

BT Group is seeking a target-driven Sales Advisor to join our SME Customer Success teams in Furnace End. You will convert inbound and outbound leads, upsell mobile, connectivity and digital services, and manage a portfolio of SME customers with decision-makers.

The role starts in-office for 6 months, then moves to a hybrid pattern (3 days in the office, 2 at home). You will work in a fast-paced contact-centre environment, with clear progression and strong earning potential through an OTE

Qualifications

• Experience in a sales environment.
• Strong communication skills to sell, influence and build trust.
• Confidence using CRM systems and digital tools.
• Positive, coachable mindset with a willingness to learn.

Responsibilities

• Convert inbound and outbound leads; upsell across mobile, connectivity and digital services.
• Manage a portfolio of SME customers and build relationships with decision-makers.
• Keep CRM records accurate and follow best practices; maintain a strong sales pipeline.
• Meet sales, revenue and activity KPIs and drive growth in both Acquisition and Customer Success tracks.

Skills

Sales experience

Communication

CRM systems

Coachable mindset

Tools

CRM systems

Job description

Sales Advisor

Location: Furnace End, Warwickshire, GB, B46 2

Application Deadline: 2026-09-24

Posted Date: 2026-10-22T18:01:02.053

Working Hours: Sales Advisor Hours: 08:30 - 17:00, Monday - Friday

Salary: £30,973.00 + 30% OTE

Work Arrangement: Office based for the first 6 months with a view to moving to hybrid working depending on capability (3 office, 2 home)

We're looking for ambitious, target-driven sales professionals to join our SME Customer Success teams, helping small businesses across the UK grow with BT and EE. If you thrive in a fast-paced contact centre environment, enjoy hitting targets, and want to develop a long-term sales career, this is your opportunity to step into a role with real earning potential, variety, and progression.

What you'll be doing

You'll be at the heart of SME growth, using strong sales skills and customer conversations to win and grow business by converting inbound and outbound leads, while upselling and cross-selling across mobile, connectivity and digital services. You'll manage a portfolio of SME customers, build relationships with business owners and decision-makers, and use outbound activity to identify needs and match the right solutions, while keeping CRM systems accurate and following best practice.

You’ll work in a target-driven environment to achieve sales, revenue and activity KPIs, build and manage a strong pipeline, and ensure opportunities are progressed effectively to deliver consistent growth. There are roles within both our Acquisition and Customer Success teams and will discuss both throughout the assessment process:

Acquisition

This role is primarily focused on new business sales, targeting smaller SME Business customers (0-49 employees) with a strong emphasis on outbound cold calling activity and pipeline generation.

Customer Success

This role is more relationship-led, with a broader focus on ongoing account management. This includes retention, upsell, and growth of existing customers, alongside some new business activity (10-50 employees).

What you’ll need to succeed

• Experience in a sales environment
• Strong communication skills with the ability to sell, influence and build trust
• Confidence using CRM systems and digital tools
• A positive, coachable mindset with a willingness to learn

Desirable:

• Proven track record of hitting or exceeding sales targets
• Experience in telesales or outbound sales environments

What's in it for you?

Tailored benefits make a real difference. That's why we offer a comprehensive range to support your growth, wellbeing and everyday life. You can design the package to suit you and your lifestyle. Your core benefits include:

• 30% OTE Bonus
• Monday-Friday shift pattern
• Access to an online private GP 24/7 for you and your immediate family
• Market-leading paid carers leave with up to 2 weeks off
• Equalised maternity, paternity and adoption leave: 18 weeks' full pay and 8 weeks' half pay
• Discounted EE and BT products, including mobile and broadband
• Market-leading pension scheme: 5% from you and 10% from us
• Holiday purchase scheme
• You can select additional benefits, including healthcare, dental, gym memberships and more when you're ready.