Customer Service & Sales Advisor

Red Dot Search UK Limited; Larbert; On-site; GBP 26,000 - 39,000; Full time

Benefits offered by this job

Staff training

Staff discounts on broadband/mobile/TV

Job summary

Red Dot Search UK Limited in Larbert, Falkirk is hiring a Customer Service & Sales Advisor for an on-site, permanent 40-hour week role. You will handle inbound calls from customers at contract end, guiding upgrades and products that fit their needs, while aiming to hit sales and service targets.

The role starts on Monday 5 October, with a basic salary of £26,520 and an uncapped bonus structure (averages around £400/month, top performers up to £1,000/month).

Qualifications

• Sales experience or similar target-driven background.
• Strong customer service approach and communication skills.
• Comfortable using multiple systems and technology.

Responsibilities

• Handle inbound calls from customers re-contracting or considering leaving.
• Ask questions to understand customer needs and offer suitable options.
• Recommend upgrades and add-ons and turn price discussions into value conversations.
• Work across several systems while prioritising customer experience.
• Aim to meet sales and customer service targets.

Skills

Sales experience

Customer service

Technology comfortable

Job description

Customer Service & Sales Advisor - Larbert, Falkirk

Salary: £26,520 basic, paid monthly, plus an uncapped bonus (current average around £400 a month, top performers up to £1,000 a month)

Location: Larbert, Falkirk (on site)

Contract: Permanent, full time, 40 hours a week

Hours: 5 days out of 7, Monday to Sunday, between 8am and 9pm

Start date: Monday 5 October

Good at selling and great with people? You'll join a contact centre in Larbert supporting one of the UK's best-known broadband and telecoms brands. You'll take inbound calls from customers coming to the end of their contract, keep their business, and recommend the upgrades and products that genuinely suit them.

What you'll do

• Handle inbound calls from customers who are re-contracting, shopping around or thinking of leaving
• Ask the right questions to understand what each customer needs
• Recommend upgrades and add-ons that fit, and turn price conversations into value conversations
• Work across several systems while keeping the customer experience first
• Work towards sales and customer service targets

Who we're looking for

• Some sales experience: retail, telesales, a phone shop, memberships, hospitality upselling or anything with a target
• Comfortable working to sales targets and delivering great customer service
• Confident with technology and happy using multiple systems
• Patient, resilient and curious
• Available to start on Monday 5 October

What's on offer

• £26,520 basic salary plus an uncapped bonus
• Full paid training, a supported nesting period, then ongoing coaching
• Staff discounts on broadband, mobile and TV, including family and friends deals
• A permanent role, local to Larbert, Falkirk, Stenhousemuir, Denny, Grangemouth and Stirling

The honest bit

This is a fully on-site role, and the rota includes weekends and some evenings. Bonus figures are current averages, not a guarantee. Offers are subject to a DBS check, a credit check and references.

The process is quick: a call with us, a short screening call, a role play, an online assessment, then an offer. We'll prepare you for every step