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Dunwall Partners Ltd; Borehamwood; On-site; GBP 30,000 - 39,000; Full time

Benefits offered by this job

Holiday allowance

Pension plan

Private health insurance

Stock options

Employee assistance program

Job summary

Chalkline, a Microsoft Solutions Partner specialising in Modern Work and Azure Infrastructure, is seeking a 1st Line Technical Support Analyst in Borehamwood. Join a growing Managed Services team and help support a diverse client base with Microsoft 365, Windows Server, and networking.

You will provide 1st line support, troubleshoot hardware, software, and cloud issues, assist with deployments, manage user accounts and security policies, and escalate complex problems while delivering excellent

Qualifications

• 2–3 years' experience in IT support, service desk, or MSP.
• Strong customer service and communication skills.
• Passion for technology and continuous learning.
• Excellent troubleshooting and problem-solving abilities.

Responsibilities

• Provide 1st line technical support to a broad client base.
• Diagnose hardware, software, network and cloud issues.
• Support Microsoft 365 environments and cloud infrastructure.
• Assist with IT projects, deployments and upgrades.
• Manage user accounts, permissions and security policies.
• Escalate complex issues when required.
• Document tickets and solutions accurately.

Skills

Customer service

Communication

Troubleshooting

Problem solving

Learning mindset

Tools

Microsoft 365

Windows Server

Active Directory

Networking basics

Job description

Location: Office based, Borehamwood, WD6 1JD

Contract: Full time, Permanent

Benefits: 20 days holiday plus bank holidays, Bupa Cash plan with EAP support after 1 month service, 4% Pension contribution (matched by employee), Stock options after 1 years' service, Private Health Insurance after 2 years' service

Ready to take the next step in your IT career?

At Chalkline, we're more than just a Microsoft Solutions Partner - we're a people-first business!

We specialise in Modern Work and Azure Infrastructure, and hold an Advanced Specialisation in Azure Virtual Desktop, we're proud to deliver technical excellence and outstanding service to every client.

Our commitment doesn't stop at our customers. We're just as focused on our team!

Due to continued business growth and expansion, we are looking for a driven and enthusiastic

1st Line Technical Support Analyst to join our growing Managed Services team in Borehamwood.

This is an excellent opportunity for an ambitious IT support professional with 2 - 3 years' experience who is looking to broaden their technical expertise, work with the latest Microsoft technologies, and play a key role in supporting a diverse client base.

Working as part of our Managed Services team, you will provide technical support, troubleshooting, and project assistance across a wide range of technologies, helping our clients maximise the performance, security, and reliability of their IT infrastructure.

What You'll Be Doing

• Providing 1st line technical support to a wide range of clients.
• Diagnosing and resolving hardware, software, network, and cloud-related issues.
• Supporting Microsoft 365 environments and cloud infrastructure.
• Assisting with IT projects, deployments, and system upgrades.
• Managing user accounts, permissions, and security policies.
• Escalating complex technical issues where required.
• Delivering exceptional customer service and maintaining strong client relationships.
• Documenting support tickets and technical solutions accurately.

While most of your work will be based from our Borehamwood Head Office, there may be occasional travel to client sites when required.

Technologies You'll Work With

You will gain hands‑on experience supporting:

• Microsoft 365
• Windows Server 2022 & 2025
• Active Directory
• Security Platforms (Barracuda & Mimecast)
• SonicWall Firewalls
• UniFi Networks
• HPE Aruba Networking Solutions
• Cloud Infrastructure & Managed IT Services

What We're Looking For

• 2-3 years' experience within an IT Support, Service Desk, or MSP environment.
• Strong customer service and communication skills.
• A passion for technology and continuous learning.
• Excellent troubleshooting and problem-solving abilities.
• Full UK driving licence preferred.

Technical Knowledge In:

• Microsoft 365
• Windows Server 2022 / 2025
• Active Directory
• Windows networking fundamentals including TCP/IP, DNS and DHCP
• Basic routing, switching and firewall administration

Why Join Us?

• Join a growing and ambitious Managed Services team.
• Work with modern Microsoft cloud technologies.
• Exposure to a wide variety of IT environments and projects.
• Ongoing training and career development opportunities.
• Supportive team environment with opportunities to progress.
• Be part of an organisation investing heavily in technology and innovation.