1st Line IT Support Analyst

Asset Resourcing Limited; Gloucester; Hybrid; GBP 26,000 - 30,000; Full time

Job summary

Asset Resourcing Limited is seeking a 1st Line IT Support Analyst to join their Gloucester HQ on a permanent basis. The role offers hybrid working (3 days in Gloucester) and a salary of £28,000.

You will provide hands-on support across Azure, Windows Server, Intune and the M365 suite, supporting colleagues both in office and in the field. You will troubleshoot laptops, mobiles, networks and servers, and work within ITIL practices within a small, dedicated team.

Qualifications

• Experience with MS Azure and Azure AD.
• Strong knowledge of Windows Server, Intune and M365.
• ITIL v4 Foundation certification.
• Basic SQL knowledge and networking.
• Experience with Android 15 devices.
• Familiarity with HTML & CSS (PHP desirable).

Responsibilities

• Provide hands-on 1st line IT support for laptops, mobile devices, and office equipment.
• Troubleshoot Windows Servers, networks and Microsoft technologies.
• Translate issues into technical submissions for development teams and third party providers.
• Work in a small team with on-call, out-of-hours and weekend rota.

Skills

MS Azure

Azure Active Directory

Windows Server

Intune

SQL

Cisco Meraki

Networking

Mobile telephony

M365

Entra

Troubleshooting

Android 15

HTML

CSS

PHP

ITIL v4 Foundation

MS SQL

Education

ITIL v4 Foundation

Job description

1st Line IT Support Analyst - Permanent - £28,000 - Hybrid / 3 days in Gloucester HQ

Our Client is one of the UK's leading providers in their industry, delivering professional services to both residential and commercial clients nationwide. Operating from their Gloucester head office, they are continuing to expand and are looking for an ambitious individual to grow with them.

Operating in a small, dedicated 1st Line function, you will provide an excellent experience for the whole business, whether located in office or the field. You will be confident in delivering hands on support and establish yourself as part of the team, both within business and the wider group companies.

Support and Troubleshooting:

Good experience of MS Azure, Azure Active Directory, Windows Server, Intune, SQL, Cisco Meraki, networking, and mobile telephony solutions.

• Provide hands-on support, demonstrating a good understanding of Microsoft technologies, including the M365 suite, Intune and Entra
• Perform troubleshooting and support tasks on a daily basis, covering:
• Laptops and Mobile Phones
• Windows Servers
• Networks
• Translate issues and/or business requirements into technical submissions with development teams and third party providers

Skills and qualifications:

• Ability to prioritise and assign incoming issues/requests
• Strong working knowledge of O365 & Microsoft Office products
• Strong working knowledge of Microsoft Windows
• Strong working knowledge of Android 15
• Working knowledge of Windows Server
• ITIL v4 Foundation
• Basic understanding of MS SQL
• Basic understanding of HTML & CSS (PHP desirable but not essential)

Attitudes:

• You must have a highly analytical/technical mindset
• You will be people facing, so good manners are a must
• You must be able to manage your time, when working alone and as part of a team
• You must be willing to learn and show a strong interest in all technologies
• You must be willing to ask for assistance when required
• You must have flexibility to work on-call out of hours & on weekends on a rota basis

Other:

Ethical: A commitment to ethical and socially responsible business practices, including fair treatment of employees and responsible stewardship of resources

Proactive and engaging approach to inclusion and diversity across all aspects of their business