1st Line Support Technician

Spectrum IT Recruitment; Redhill; Hybrid; GBP 22,000 - 28,000; Full time

Benefits offered by this job

Performance bonus up to 5%

23 days holiday (increasing with years

Company laptop

Ongoing training

Free Friday lunch

Team socials

Career progression

Job summary

Spectrum IT Recruitment is seeking a 1st Line Support Technician for its hybrid Redhill site. You’ll be the first point of contact for customers, owning issues from start to resolution and helping to expand your technical knowledge as the team grows.

You’ll gain exposure to Microsoft Windows, Microsoft 365, networking, virtualization, backup solutions and hosted desktops, with clear opportunities to progress as the business expands.

Qualifications

• Experience in IT support/helpdesk is desirable.
• Able to troubleshoot day-to-day technical issues.
• Strong communication with customers over phone and email.

Responsibilities

• Support Microsoft Windows and Microsoft 365.
• Work within a ticketing/IT service management system.
• Troubleshoot first-line technical issues.
• Communicate confidently with customers over the phone and by email.
• Manage multiple priorities while staying organized and calm.

Skills

Microsoft Windows

Microsoft 365

Networking

Virtualisation

Backup technologies

Hosted desktop environments

Customer communication

Tools

Ticketing system

Job description

If you enjoy solving problems, building relationships with customers and want to join a business where you'll genuinely develop your technical skills, this is worth a look.

This is a 1st Line Support Technician opportunity with a growing managed cloud services provider that supports SMEs across a wide range of Microsoft technologies. The business has built a reputation for delivering responsive, personable support and is continuing to invest in its people as it grows.

You'll be the first person customers speak to when they need help, taking ownership of support requests from start to finish rather than simply logging tickets and passing them on. You'll work closely with experienced colleagues, learn new technologies and have clear opportunities to progress your career within the business.

Redhill - Hybrid

The role

You'll be supporting a variety of customers, troubleshooting day-to-day technical issues, keeping customers updated throughout the resolution process and escalating more complex problems when needed. Alongside the day-to-day support work, you'll contribute to improving internal documentation, knowledge sharing and service desk processes as the team continues to grow.

You'll gain exposure to technologies including Microsoft Windows, Microsoft 365, networking, virtualisation, backup solutions and hosted desktop environments, giving you plenty of opportunity to broaden your technical knowledge.

What you'll be doing

• Supporting Microsoft Windows and Microsoft 365.
• Working within a ticketing or IT service management system.
• Troubleshooting first-line technical issues.
• Communicating confidently with customers over the phone and by email.
• Managing multiple priorities while remaining organised and calm.

Experience with networking, virtualisation or backup technologies would be useful, but it's not essential.

Just as important is your attitude. They're looking for someone who enjoys learning, works well with others and wants to continue building a long-term career in technical support.

• Performance-related bonus of up to 5%.
• 22 days' holiday, increasing with service to 25 days.
• Company laptop.
• Ongoing internal and external training.
• Free pub lunch every Friday.
• Regular team socials.
• Genuine opportunities to progress your career as the business continues to grow.