1st Line IT Support Engineer

Premier Talent Solutions; Wimborne Minster; On-site; GBP 26,000 - 28,000; Full time

Benefits offered by this job

Salary higher values

Holidays

Training

Tech exposure

Pension

Death in service

Sick pay

Free parking

Job summary

Premier Talent Solutions is recruiting for an entry-level IT support role based in the UK. You’ll join a friendly team, learn on the job and develop practical skills across Windows, Microsoft 365, networking and hardware.

You may be a recent IT graduate or an apprentice starting your career. The role focuses on resolving common IT issues, remote support, and building customer service experience as you grow with the business.

Qualifications

• Genuine interest in IT and technology.
• Some practical knowledge of Windows PCs and Microsoft 365.
• Good communication and customer service skills.
• A logical approach to problem-solving.
• A willingness to learn and develop.

Responsibilities

• Responding to customer IT enquiries by telephone, email and support tickets.
• Diagnosing and resolving common hardware, software and Microsoft 365 issues.
• Providing remote support to business users.
• Escalating more complex problems to experienced engineers.
• Keeping customers updated and maintaining accurate support records.
• Developing your technical knowledge through practical experience.

Skills

Genuine interest in IT

Windows & Microsoft 365 basics

Communication & customer service

Problem-solving mindset

Willingness to learn

Education

IT-related degree or apprenticeship

Job description

Starting your IT career? Join a business where you'll have the opportunity to learn.

Are you looking for your first proper step into IT support, or have you recently started your career and want to develop your technical skills?

Imagine joining an established IT and telecoms business where you'll support real customers, work alongside experienced engineers and gain exposure to a wide range of technologies rather than doing the same task every day.

We're recruiting for a growing business technology provider with more than 30 years' experience supporting customers across Dorset and Hampshire.

What's in it for you?

• Salary of £26,000–£28,000 depending on experience
• 23 days' holiday plus bank holidays, increasing to 25 days after two years
• Training and development alongside experienced IT engineers
• Exposure to Microsoft 365, networking, hardware and business IT systems
• Pension scheme with 3% employer contribution
• Death-in-service benefit after one year's service
• Opportunities for enhanced sick pay
• Free parking

The opportunity

You'll join a friendly technical support team, helping business customers resolve their everyday IT issues.

Your responsibilities will include:

• Responding to customer IT enquiries by telephone, email and support tickets
• Diagnosing and resolving common hardware, software and Microsoft 365 issues
• Providing remote support to business users
• Escalating more complex problems to experienced engineers
• Keeping customers updated and maintaining accurate support records
• Developing your technical knowledge through practical experience

What we're looking for

You might be an IT graduate, an apprentice completing your training or someone with around a year's experience in a support environment.

We're particularly interested in candidates who have:

• A genuine interest in IT and technology
• Some practical knowledge of Windows PCs and Microsoft 365
• Good communication and customer service skills
• A logical approach to problem-solving
• A willingness to learn and develop

Previous helpdesk experience would be beneficial, but you don't need to know everything already.

If you're looking for an opportunity to build a strong foundation in IT support within an established, growing business, we'd like to hear from you