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Career Cross Limited; Birmingham; On-site; GBP 20,000 - 28,000; Full time

Job summary

Career Cross Limited in Birmingham is seeking an experienced Customer Service Advisor to join their expanding team in the Great Barr area. You will handle inquiries via telephone, email and Freshdesk, prioritise tasks and contribute to a high standard of client service.

The role offers £24k per annum plus benefits, with a focus on upselling, delivering timely responses and maintaining accurate records for directors.

Qualifications

• Previous customer service or sales experience is essential.
• Be a good team player.

Responsibilities

• Manage and prioritise incoming queries via telephone, email and Freshdesk.
• Respond to customers in a timely manner.
• Understand and fulfil customer requirements.
• Upsell our new products and services.
• Collaborate with team members to ensure we provide the best client experience.

Skills

Customer service

Sales experience

Job description

Customer Service Advisor – Great Barr - £24k per annum plus benefits

Our client is a well-established company based in the Great Barr area of Birmingham, due to expansion they are now looking for an experienced Customer Service Advisor to join their existing team.

Main responsibilities of the role will include:

• Manage and prioritise incoming queries via telephone, email and freshdesk
• To have exceptional time management, interpersonal skills and be adaptable and target drive
• Respond to customers in a timely manner
• Understand and fulfil customer requirements
• Remain up to date and knowledgeable on Company products and processes
• Be decisive in problem solving and know when to elevate the issue to someone senior or to management
• Proactively engage with current and potential customers to develop new business and identify areas of improvement
• Upsell our new products and services
• Direct prospects to the sales team when required
• Proactive in asking for customer feedback
• Deal with any complaints or grievances and safeguard the Company’s reputation
• Keep accurate records and prepare internal reports and provide these to the Directors
• Collaborate with team members to ensure we are providing the best client experience.

The ideal candidate will have:

• Previous customer service or sales experience is essential
• Be a good team player

Keywords – customer service, inbound, CS Exec, customer service executive, customer service advisor, advisor, sales, inbound sales, upsell, upselling, cross selling, client management, account manager, account management, Birmingham, Great Barr, West Midlands