Sales Administrator

Corus Consultancy; Birmingham; On-site; GBP 20,000 - 28,000; Full time

Benefits offered by this job

Company pension scheme

Free on-site parking

Collaborative working environment

Long-term career development

Job summary

Corus Consultancy in Birmingham is seeking a proactive Sales Administrator to support customers from order placement through to delivery and after-sales support.

You will manage enquiries across multiple channels, maintain accurate records, and coordinate with internal teams to ensure a first-class customer experience in a fast-paced environment. The role emphasizes organisation, accuracy, and a collaborative approach to achieving sales targets.

Qualifications

• Experience in Sales Administration or Customer Service is required.
• Excellent written and verbal communication skills.
• Strong organisational and time-management abilities.
• Proficient IT skills and experience with business systems.

Responsibilities

• Handle enquiries across telephone, email, live chat and social channels.
• Process customer orders accurately using internal systems.
• Amend orders, handle returns, credits and complaints.
• Maintain accurate customer and order records.
• Monitor stock levels and flag shortages or delays.
• Update inventory and product information across channels.
• Coordinate with Warehouse, Purchasing, Supply Chain and Finance teams.
• Provide product information and technical guidance where applicable.
• Support customer retention and relationship management.
• Assist with account management and identify upsell opportunities.
• Contribute to team targets and service levels.

Skills

Sales experience

Excellent communication

Organisation skills

IT skills

Attention to detail

Team player

Right to work UK

Tools

ERP/CRM systems

Job description

Sales Administrator - (B2C)

Location: Birmingham, B6 4SL

Hours: Full-Time, Monday to Friday, 8:00am to 5:00pm

Salary: Competitive, dependent on experience

Corus Consultancy is currently recruiting for an experienced and customer-focused Sales Administrator to join a busy and fast-paced sales and customer service team in Birmingham.

This is an exciting opportunity for someone who enjoys building customer relationships, processing orders accurately, and working collaboratively with internal departments to ensure an excellent customer experience from order placement through to delivery and after-sales support.

The Role As a Sales Administrator, you will play a key role in supporting customers and ensuring that orders are processed efficiently and accurately.

You will be responsible for handling enquiries across multiple communication channels, maintaining customer records, coordinating with internal teams, and delivering exceptional levels of service.

This position would suit a proactive individual who thrives in a busy environment, has excellent organisational skills, and takes pride in providing outstanding customer support.

Key Responsibilities

• Managing customer enquiries via telephone, email, live chat, and social media.
• Processing customer orders accurately and efficiently using internal systems.
• Handling order amendments, returns, credits, and customer complaints.
• Maintaining accurate customer and order records.
• Monitoring stock availability and communicating any shortages or delays.
• Updating inventory and product information across sales channels.
• Liaising with Warehouse, Purchasing, Supply Chain, and Finance teams to ensure smooth order fulfilment.
• Providing customers with product information and technical guidance where appropriate.
• Supporting customer retention through excellent service and relationship management.
• Assisting with account management and identifying opportunities to maximise sales.
• Contributing to team targets, service levels, and overall business objectives.
• Ensuring all work is completed in line with company procedures and compliance requirements.

About You

The successful candidate will have:

• Previous experience in a Sales Administrator, Customer Service, Order Processing, or similar role.
• Excellent communication skills, both written and verbal.
• A confident and professional telephone manner.
• Strong organisational and time-management skills.
• Excellent attention to detail and a high level of accuracy.
• Strong IT skills and confidence using business systems.
• The ability to prioritise workloads and manage multiple tasks effectively.
• A proactive and positive attitude with excellent problem-solving abilities.
• The ability to work independently while also being a strong team player.
• Must have their right to works in the Uk

Desirable Experience

• Experience using ERP or CRM systems.
• Experience within an e-commerce, retail, wholesale, manufacturing, or distribution environment.
• Previous experience supporting both B2C and B2B customers.

What's on Offer?

• Competitive salary dependent on experience.
• Company pension scheme.
• Free on-site parking.
• A supportive and collaborative working environment.
• Long-term career development opportunities.
• The opportunity to join a growing and successful organisation.