Customer Service Pro – Upsell & Resolve in Great Barr

Career Cross Limited; Birmingham; On-site; GBP 20,000 - 28,000; Full time

Job summary

Career Cross Limited in Birmingham is seeking an experienced Customer Service Advisor to join their expanding team in the Great Barr area. You will handle inquiries via telephone, email and Freshdesk, prioritise tasks and contribute to a high standard of client service.

The role offers £24k per annum plus benefits, with a focus on upselling, delivering timely responses and maintaining accurate records for directors.

Qualifications

• Previous customer service or sales experience is essential.
• Be a good team player.

Responsibilities

• Manage and prioritise incoming queries via telephone, email and Freshdesk.
• Respond to customers in a timely manner.
• Understand and fulfil customer requirements.
• Upsell our new products and services.
• Collaborate with team members to ensure we provide the best client experience.

Skills

Customer service

Sales experience

Job description

Career Cross Limited in Birmingham is seeking an experienced Customer Service Advisor to join their expanding team in the Great Barr area. You will handle inquiries via telephone, email and Freshdesk, prioritise tasks and contribute to a high standard of client service.

The role offers £24k per annum plus benefits, with a focus on upselling, delivering timely responses and maintaining accurate records for directors.