Customer Service Advisor

Portfolio; Winchester; On-site; GBP 21,000 - 26,000; Full time

Job summary

Portfolio is seeking a Customer Service Advisor to join our dynamic team in the United Kingdom. You will provide pivotal support to clients, resolve inquiries, and ensure high standards of service delivery in a fast-paced environment.

The ideal candidate will have proven customer service experience, familiarity with CRM systems, and strong communication skills. You will log interactions, analyse data for trends, and collaborate with internal teams to resolve issues while maintaining

Qualifications

• Proven experience in a customer service role.
• Familiarity with CRM systems.
• Strong written and verbal communication; ability to explain complex information clearly.
• Analytical skills to interpret data and identify insights.
• Ability to work under pressure with attention to detail.

Responsibilities

• Respond promptly to customer enquiries via phone, email and mobile.
• Provide accurate information about services and customer needs.
• Utilise CRM to log interactions and update records.
• Analyse customer data to identify trends and contribute to service improvement.
• Collaborate with internal teams to resolve complex queries.
• Maintain a professional, courteous demeanour and foster client relationships.

Skills

CRM systems

Customer service

Communication skills

Data analysis

Attention to detail

Tools

Microsoft Office

Job description

We are seeking a dedicated and professional Customer Service Advisor to join our dynamic team. This role offers an excellent opportunity to develop your skills, providing vital support to our clients and ensuring a high standard of service delivery. The ideal candidate will possess strong communication skills, be customer-focused, and comfortable working in a fast-paced environment. Previous experience within Customer Service will be advantageous.

Duties

• Respond promptly and effectively to customer enquiries via phone, email and mobile.
• Provide accurate information regarding our services, ensuring customer needs are fully understood.
• Utilise our CRM system to log interactions, update customer records, and track service requests efficiently.
• Analyse customer data to identify trends or issues, contributing to continuous service improvement.
• Collaborate with internal teams to resolve complex queries and elevate issues when necessary.
• Maintain a professional and courteous demeanour at all times, fostering positive relationships with clients.

Experience

• Proven experience in a customer service role.
• Familiarity with Customer Relationship Management (CRM) systems.
• Strong communication skills, both written and verbal, with the ability to explain complex information clearly.
• Analytical skills to interpret data and identify actionable insights.
• Ability to work effectively under pressure whilst maintaining attention to detail.