Customer Service Specialist

JAM Recruitment Ltd; Frankley; Hybrid; GBP 25,000 - 27,000; Full time

Job summary

Pertemps Redditch Commercial is recruiting for a full-time Customer Service Specialist based in Rubery. The role offers hybrid work after a successful probation period and a salary between £25,000 and £26,522 depending on experience.

You will provide high-quality support to clients in a regulated environment, handling enquiries efficiently and accurately. The position requires strong communication skills and problem-solving abilities, with reliable transport for commuting from the south/west

Qualifications

• Experience in customer service within a regulated sector such as financial services, insurance or telecommunications.
• Strong IT skills, Microsoft 365 proficiency.
• Ability to communicate clearly and resolve enquiries efficiently.

Responsibilities

• Provide exceptional service to new and existing clients, resolving queries accurately and professionally.
• Support policy sales and renewals where applicable to contribute to team targets.
• Manage inbound and outbound enquiries and maintain accurate records.
• Assist with administration tasks and data input as needed to support the team.
• Ensure client documentation is issued correctly and records are up to date.
• Stay informed on product changes and market trends relevant to the role.
• Escalate complaints in line with FCA requirements and handle difficult clients with professionalism.
• Promote other company products to cross-sell across the organisation.

Skills

Customer service

Regulated environment

IT skills

Job description

Based in Rubery, this full-time Customer Service Specialist post with Pertemps Redditch Commercial pays between £25,000 and £26,522 annually, dependent on experience. The position becomes hybrid following a successful probation period. Applicants should possess a background in a regulated sector, such as insurance, financial services, or telecommunications, ideally gained within a call centre setting. Key duties involve delivering exceptional support to new and existing clients, resolving enquiries efficiently, accurately, and professionally. Strong communication and problem-solving abilities are essential. Reliable transport is necessary, though direct public links connect the south and west Birmingham area. This role suits someone committed to high standards within a compliance-driven workplace.

Customer Service £25,000--£26,522 per annum depending on experience Full time hybrid after probation Rubery We have the exciting opportunity to join a market leading organization within their customer service team. If you have a background within a customer service role within a regulated industry such as Financial Services, Insurance, telecommunication within a call centre environment this could be the perfect next step for you. The role is hybrid and you will need reliable commute via public transport or vehicle, direct transport links are available from the south & west Birmingham area.

Duties and Responsibilities for Customer Service Advisor:

• Provide exceptional service to new and existing customers, focusing on resolving queries in an efficient, accurate and professional manner
• Contribute to the overall team sales target and/or objectives through the selling, and/or servicing of policies; this will include policy renewals
• Take maximum opportunity to enhance customer experience and exceed expectations, at all times acting in both the interests of both the customer and the insurer
• To be available to provide levels of cover for inbound & outbound enquiries at all times
• To assist where possible in the support of the team and department, e.g. providing administration support (processing post, cover note issues, marketing activities, data inputting etc.)
• Processing mid-term adjustments and inviting renewals across different products within the department
• To ensure all client documentation is issued correctly and internal records are kept up to date
• Keep up to date with developments in product changes in accordance with current market trends and scheme facilities
• To effectively resolve complaints and deal with any difficult clients, whilst referring any which fall under FCA reportable requirements
• Actively promote other products to cross sell across the company

Skills & Experience required for Customer Service Advisor:

• Experience within customer service role within a regulated environment such as financial services, insurance or telecommunications.
• (Call Centre, Insurance - claims, account handler, customer service. Telesales, sales advisor, customer service)
• Strong IT skills, Microsoft 365 competent.
• Commutable distance to office, public transport links available if travelling from Selly Oak, Northfield, Kings Norton and general south/west Birmingham area.