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Nuffield Health; Birmingham; On-site; GBP 12,398,000 - 20,664,000; Part time

Job summary

Nuffield Health is seeking a Duty Manager at the Birmingham Central Fitness & Wellbeing Club to help deliver an exceptional experience for our members. This 16-hour-per-week role is part-time and involves opening/closing the club, engaging with members, and guiding colleagues to uphold top service standards.

The successful candidate will bring sales experience, excellent communication, and a collaborative mindset, with a customer-first approach and willingness to cover Lifeguard breaks as needed.

Qualifications

• As a Duty Manager at our gym, you'll bring demonstrable sales experience and the ability to quickly get to grips with our business.
• You're enthusiastic, with excellent communication skills and a collaborative spirit.
• You have a 'can do' attitude and you share our passion for excellent customer service.

Responsibilities

• Be responsible for the smooth running of our club; including the opening and closing the club when on shift
• Prioritize Member Satisfaction, Engage with our members, fostering happiness and building strong relationships.
• Lead by example, support and guide your colleagues while upholding the highest quality standards.
• Conduct tours for prospective members, highlighting the unique benefits that only Nuffield Health provides
• Oversee health and safety protocols, addressing any issues swiftly and effectively.

Skills

Sales experience

Communication

Customer service

Leadership

Health & safety

Lifeguard training

Job description

Birmingham Central | Fitness & Wellbeing Club | Permanent | Part Time

16 hours per week

Nuffield Health is the UK's largest Healthcare Charity. We're here to do important work. As we expand our team, we're looking for passionate individuals to help deliver an exceptional fitness experience for our members. This is your chance to play a crucial role in our journey while advancing your career in a supportive environment.

As a Duty Manager at our gym, you'll bring demonstrable sales experience and the ability to quickly get to grips with our business. You're enthusiastic, with excellent communication skills and a collaborative spirit. You have a 'can do' attitude and you share our passion for excellent customer service.

As a Duty Manager, you will:

Be responsible for the smooth running of our club; including the opening and closing the club when on shift

Prioritize Member Satisfaction, Engage with our members, fostering happiness and building strong relationships.

Lead by example, support and guide your colleagues while upholding the highest quality standards.

Conduct tours for prospective members, highlighting the unique benefits that only Nuffield Health provides

Oversee health and safety protocols, addressing any issues swiftly and effectively.

Be able to swim to a high standard and be willing to undergo training at site, due to covering Lifeguard breaks

Helping you feel good.

We want you to love coming to work, feeling healthy, happy and valued. That's why we've developed a benefits package with you in mind. Here, you can choose from a range of fitness, lifestyle, health and fitness wellbeing rewards, such as free gym membership, health assessments, retail discounts and pension options. At Nuffield Health, we take care of what's important to you.

Join Nuffield Health and create the future you want, today.