Reactive Maintenance Co-ordinator

WAYS Facilities Management; Leeds; On-site; GBP 27,000 - 28,000; Full time

Benefits offered by this job

Casual Dress

Company Pension

Flexible Schedule

On-site Parking

20 days annual leave (Plus bank public

Job summary

WAYS Facilities Management Limited in Leeds is seeking a Maintenance Coordinator to manage incoming job requests from start to finish and ensure client satisfaction.

You will own work requests, coordinate tasks, and maintain records in our CMMS while ensuring high quality standards and compliance.

This full-time role offers a pension, 20 days holiday plus bank holidays, and a flexible schedule.

Qualifications

• Excellent organisational skills and client-facing confidence.
• Ability to prioritise tasks and act proactively.
• Strong administrative capabilities and Microsoft Office proficiency.
• Professional telephone manner and clear communication.
• Background in facilities/maintenance and CMMS experience.

Responsibilities

• Manage incoming work requests from initial contact through to completion.
• Take ownership and coordinate tasks for timely job delivery.
• Maintain accurate records in the CMMS.
• Coordinate complex activities to ensure seamless service delivery.
• Ensure work meets quality standards and complies with policies.
• Support the team with related administrative tasks.
• Cover out-of-hours calls on a rota (approx. 1 week per month).

Skills

Organisational skills

Client communication

Prioritisation

Administrative tasks

Microsoft Excel

Telephone manner

CMMS experience

Tools

CMMS

Job description

WAYS is a leading facility management company based in Leeds. We specialise in delivering comprehensive reactive and planned maintenance services, including property refurbishments, to our clients across the UK & Ireland. Our multidisciplinary approach ensures that our clients' properties are always operating smoothly. Due to our continued growth, we are seeking an additional Maintenance Coordinator to join our friendly team and manage incoming job requests effectively. Think you have the skills we are looking for?

Job Description:

As a Maintenance Coordinator, you will play a crucial role in ensuring the smooth operation of our maintenance services. Your responsibilities will include:

• Manage incoming work requests from initial contact through to successful completion, ensuring client satisfaction.
• Take full ownership of work requests, coordinating tasks to ensure timely and efficient job completion.
• Maintain accurate records using our computerised maintenance management system.
• Coordinate complex activities to ensure seamless service delivery.
• Ensure all work is performed to high-quality standards and complies with company policies, industry standards, and legal requirements.
• Perform other administrative tasks as needed to support the team.
• Cover OOH calls on a rota (approx. 1 week per month)

Requirements:

• Demonstrated excellence in organisational skills.
• Ability to communicate confidently with clients and contractors at all levels.
• Ability to prioritise tasks and think proactively about necessary actions.
• Highly effective in administrative tasks.
• Computer literate with experience in Windows packages (Excel/Word).
• Confident and professional telephone manner.
• Background in facilities/maintenance environment is essential.
• Experience using a computerised maintenance management system.

Job Types: Full-time, Permanent

• Casual Dress
• Company Pension
• Flexible Schedule
• On-site Parking
• 20 days annual leave (Plus bank holidays)
• Birthday given as annual leave

Schedule:

• 8-hour shift
• Monday to Friday

Experience:

• Maintenance Co-ordination: 1 year (required)

Salary: Starting at £27,000k per annum. Rising to £28,000 upon successfully passing probation

Job Type: Full-time

• Company pension
• On-site parking
• Sick pay

Experience:

• CMMS: 1 year (preferred)
• Maintenance: 1 year (preferred)
• Organisational skills: 1 year (preferred)