Maintenance Coordinator

The People Pod; Alderley Edge; Hybrid; GBP 26,000 - 34,000; Full time

Benefits offered by this job

Hybrid working

Free breakfast and lunch

Career progression opportunities

No weekends

Job summary

The People Pod is seeking an experienced Maintenance Coordinator to join a busy maintenance service desk team in the UK. You will act as the central contact between property teams, engineers and contractors, taking ownership of requests from report to completion.

Hybrid working is offered with 4 days in the Alderley Edge office and 1 day from home. The role emphasizes proactive problem solving, prioritisation and strong stakeholder communication.

Qualifications

• Experience in maintenance coordination or service desk environments.
• Understanding of maintenance operations from reporting to closing jobs.
• Experience using CAFM or maintenance management systems such as Fixflo, INVIDA, Planon or similar.
• Strong communication and organisational skills with a service-focused approach.

Responsibilities

• Manage maintenance requests and work orders through a CAFM system.
• Prioritise, allocate and coordinate maintenance jobs.
• Schedule engineers and liaise with external contractors.
• Chase outstanding works and monitor service levels.
• Coordinate quotations, purchase orders and contractor approvals.
• Keep stakeholders informed and maintain accurate system records.

Skills

Maintenance coordination

Service desk coordination

Communication skills

Organisational skills

Proactive attitude

Tools

CAFM system

Fixflo

INVIDA

Planon

Concept

Job description

Are you an experienced Maintenance Coordinator, Service Desk Administrator or Contracts Support Coordinator who understands how maintenance operations work?

We're recruiting for a fast-growing, premium property organisation with an extensive portfolio of high-quality residential buildings across the UK.

This is an excellent opportunity to join a busy, evolving maintenance service desk team, playing a key role in keeping buildings running smoothly and ensuring maintenance issues are resolved quickly and efficiently.

The Role

You'll be the central point of contact between property teams, maintenance engineers and external contractors, taking ownership of maintenance requests from initial reporting right through to completion.

Your responsibilities will include

• Managing maintenance requests and work orders through a CAFM system.
• Prioritising, allocating and coordinating maintenance jobs.
• Scheduling engineers and liaising with external contractors.
• Proactively chasing outstanding works and ensuring service levels are achieved.
• Coordinating quotations, purchase orders and contractor approvals.
• Keeping stakeholders informed and ensuring accurate system records.

What We're Looking For

We're specifically looking for someone who understands maintenance operations and has worked in a similar coordination or service desk environment.

You’ll ideally bring

• Experience as a Maintenance Coordinator, Service Desk Administrator, Repairs Scheduler, Contracts Coordinator or similar within maintenance, facilities management, building services or property maintenance.
• Experience using CAFM or maintenance management systems such as Fixflo, INVIDA, Planon, Concept or similar.
• A clear understanding of the full maintenance process, from receiving and prioritising requests through to arranging repairs, managing contractors and closing completed jobs.
• Excellent interpersonal and communication skills, with a genuinely service-focused approach.
• Strong organisational skills and the ability to manage multiple jobs and changing priorities.
• A proactive, hands-on attitude with the confidence to take ownership and get things done.

What’s On Offer?

• Monday to Friday - no weekends!
• 40-hour working week, with an additional 1-hour unpaid lunch break each day (typically 8am-5pm, 8:30am-5:30pm or 9am-6pm).
• Hybrid working - 4 days in the Alderley Edge office, 1 day from home.
• Free breakfast and lunch when working in the office.
• Modern, welcoming Head Office environment.
• Excellent opportunities for development and career progression.
• Join a growing team where your ideas and contributions will genuinely make a difference.

If you're an experienced maintenance service desk professional who enjoys coordinating people, solving problems and delivering excellent service, we'd love to hear from you.