Maintenance Co-ordinator / Admin assistant

Maintain Solutions Ltd; Sacriston; On-site; GBP 21,000 - 28,000; Full time

Job summary

Maintain Solutions Ltd in the United Kingdom is seeking a Maintenance Co-ordinator/Admin Assistant to oversee maintenance operations and ensure smooth delivery of routine and reactive works. You will allocate engineer workloads, monitor progress, and coordinate parts to minimise downtime.

The role requires strong leadership, excellent English communication, and a proactive approach to problem-solving to sustain high service standards and customer satisfaction.

Qualifications

• Proven supervisory experience in a maintenance or facilities environment.
• Strong leadership skills.
• Effective communication skills in English, both written and verbal.
• Ability to prioritise tasks efficiently whilst managing multiple projects simultaneously.
• Problem-solving aptitude with a proactive approach to maintenance challenges.

Responsibilities

• Deal with day-to-day telephone and email enquiries from clients in a timely and professional manner
• To liaise with clients as required ensuring a quality service is delivered and a high level of customer satisfaction achieved
• Promote an efficient and professional image to all customers, always maintain a high standard of customer service
• Daily allocation of workload to engineers on our system
• Review and monitor progress of works and book in further works
• To ensure parts are ordered and arranged ahead of time to ensure smooth running of service delivery and prevent recall access rate
• Ensure adequate and clear job notes and instructions are provided
• Effective diary management and utilisation
• Prioritise and allocate emergency works within timescale
• Achieve KPI's in line with business contractor
• To build and maintain a professional working relationship with those inside and outside of the business
• Other duties as required to meet the needs of the company.

Skills

Supervisory experience

Leadership

English communication

Task prioritisation

Problem solving

Job description

Maintenance Co-ordinator / Admin assistant

We are seeking an experienced and proactive Maintenance Co-ordinator to become a pivotal member of our team, responsible for overseeing maintenance operations and ensuring the smooth functioning of our routine and reactive maintenance.

Duties

Deal with day-to-day telephone and email enquiries from clients in a timely and professional manner;

To liaise with clients as required ensuring a quality service is delivered and a high level of customer satisfaction achieved;

Promote an efficient and professional image to all customers, always maintain a high standard of customer service;

Daily allocation of workload to engineers on our system;

Review and monitor progress of works and book in further works;

To ensure parts are ordered and arranged ahead of time to ensure smooth running of service dleivery and prevent recall access rate;

Ensure adequate and clear job notes and instructions are provided;

Effective diary management and utilisation;

Prioritise and allocate emergency works within timescale;

Eaching KPI's in line with business contractor;

To build and maintain a professional working relationship with those inside and outside of the business;

Other duties as required to meet the needs of the company.

Experience

Proven supervisory experience in a maintenance or facilities environment;

Strong leadership skills;

Effective communication skills in English, both written and verbal;

Ability to prioritise tasks efficiently whilst managing multiple projects simultaneously;

Problem-solving aptitude with a proactive approach to maintenance challenges.

This role is integral to maintaining operational excellence within our organisation. We welcome applications from candidates who are committed to safety, efficiency and continuous improvement.

Effective communication skills in English, both written and verbal;Ability to prioritise tasks;Computer literacy