Maintenance Co-ordinator

Brook Street; Greater London; On-site; GBP 27,000 - 33,000; Full time

Benefits offered by this job

Hybrid working after training

Permanent, full-time position

Full training and development

Job summary

Brook Street is seeking a highly organised Junior Maintenance Co-ordinator to support the maintenance department across a varied client base. The role focuses on admin, CRM updates, and coordinating engineers, with strong emphasis on accuracy and proactive communication.

Office-based training with a path to hybrid work (3 days in the office, 2 from home). The package includes full-time permanent employment and clear progression opportunities within a supportive team.

Qualifications

• Excellent admin and coordination capabilities with strong attention to detail.
• Proactive and able to work at pace while remaining accurate.
• Confident communicating with clients, engineers, and internal teams.
• Experience using Microsoft Office and CRM/job management systems.

Responsibilities

• Maintain and update CRM and maintenance systems with new jobs and progress.
• Liaise with clients regarding maintenance requests, repairs, and approvals.
• Schedule maintenance works and engineer visits.
• Monitor inquiries received via department inbox and respond promptly.
• Coordinate with engineers to ensure timely completion of jobs.
• Support reporting and general administration for the Maintenance Manager.
• Raise and process invoices for completed works.
• Maintain accurate records and documentation.

Skills

Highly organised

Attention to detail

Strong communicator

Professional telephone manner

Microsoft Office proficient

Multi-tasking under pressure

Tools

CRM systems

JobWatch

NetSuite

Job description

Are you an exceptionally organised administrator who thrives in a fast-paced environment? Do you enjoy juggling multiple tasks, solving problems, and ensuring everything runs smoothly behind the scenes?

We are looking for a

Junior Maintenance Co-ordinator to join a growing and successful business, supporting the delivery of maintenance services across a varied client portfolio. This is an excellent opportunity for someone with strong administrative skills who is proactive, highly organised, and able to work quickly and accurately under pressure.

Working closely with the Maintenance Manager, engineers, clients, and internal teams, you will play a vital role in ensuring maintenance requests are coordinated efficiently and delivered to a high standard.

• Monday to Friday, 9:00am to 5:00pm
• Full-time office-based during training
• Hybrid working available after training (3 days in the office, 2 days working from home)

The Role

As a Junior Maintenance Co-ordinator, you will provide essential administration and coordination support to the Maintenance Department. This is a busy and varied role that requires excellent attention to detail, strong communication skills, and the ability to prioritise workloads effectively.

Key Responsibilities

• Maintaining and updating CRM and maintenance management systems with new jobs, progress updates, and completion details
• Liaising with clients regarding maintenance requests, repairs, and approvals
• Scheduling maintenance works and engineer visits
• Monitoring and responding to enquiries received via the department inbox
• Coordinating with engineers and maintenance teams to ensure jobs are completed efficiently
• Supporting the Maintenance Manager with reporting and general administration
• Raising and processing invoices for completed works
• Maintaining accurate records and documentation
• Providing additional administrative support as required

About You

We are looking for someone who is:

• Highly organised with exceptional attention to detail
• Proactive and able to use their initiative
• Comfortable working at pace while maintaining accuracy
• Confident managing multiple priorities and deadlines
• A strong communicator with a professional telephone manner
• Customer-focused and committed to delivering excellent service
• Confident using Microsoft Office and learning new systems quickly
• Previous administration or office-based experience
• Strong organisational and prioritisation skills
• Experience working in a busy, fast-moving environment
• Excellent written and verbal communication skills
• Experience within facilities management, maintenance, property services, or a similar environment
• Experience using CRM or job management systems
• Knowledge of systems such as JobWatch or NetSuite

What's On Offer?

• Salary of

£29,600 per annum

• Full training and ongoing development
• Hybrid working after successful completion of training
• Genuine career progression opportunities
• Supportive and collaborative team environment
• Permanent, full-time position

If you're a motivated and organised administrator looking for a role where you can develop your career and make a real impact, we'd love to hear from you.