Railway Platform Assistant — 24/7 Customer Service

Govia Thameslink Railway; Epsom; On-site; GBP 29,000 - 36,000; Full time

Benefits offered by this job

Free travel on our network

Privilege rate Oyster card

Up to 75% off travel on other TOCs

Final salary pension

Job summary

Govia Thameslink Railway in Epsom, UK, is recruiting a Platform Assistant for a full-time, 35-hour week with rostered Sundays. You will be the first and last point of contact for customers, delivering high standards of service and maintaining a safe, welcoming station environment.

The role requires flexibility for 24-hour operation, weekend work, and living in the local area with transport to arrive for the first shift.

Qualifications

• Proactive, customer-focused approach with passion and team support.
• Exceptional customer service levels and role modelling.
• Ability to manage customers effectively in challenging environments.
• Strong communication skills; able to follow instructions and assessments.
• Must live in the local area with transport to arrive for first shift.
• Decisive, customer-focused and able to carry out instructions.

Responsibilities

• Providing the highest possible standard of advice, information and service to our customers
• Delivering a safe, attractive retail station environment
• Participating in the safe running of trains and a safe station environment by complying with procedures
• Promoting all relevant marketing literature and useful information

Skills

Customer service

Proactive approach

Communication

Decision making

Local residency

Team support

Job description

Govia Thameslink Railway in Epsom, UK, is recruiting a Platform Assistant for a full-time, 35-hour week with rostered Sundays. You will be the first and last point of contact for customers, delivering high standards of service and maintaining a safe, welcoming station environment.

The role requires flexibility for 24-hour operation, weekend work, and living in the local area with transport to arrive for the first shift.