Platform Assistant: Customer Excellence on the Rails

Govia Thameslink Railway; United Kingdom; On-site; GBP 33,000 - 34,000; Full time

Benefits offered by this job

Free travel on our network

Privilege Oyster Card

Pension

Job summary

Govia Thameslink Railway is seeking a Platform Assistant at Purley & Redhill. The role supports customers with expert advice, maintains a safe and attractive station environment, and helps ensure safe train operations while promoting information and marketing materials.

The position requires availability for 35 hours per week with rostered Sundays and a 24-hour coverage pattern, reflecting the railway’s continuous service.

Qualifications

• Customer service experience with a proactive approach.
• Demonstrable ability to provide high-quality information and assistance to customers.
• Willingness to work in a 24-hour operation across a station environment.

Responsibilities

• Provide the highest standard of advice, information and service to customers.
• Deliver a safe, attractive retail station environment.
• Participate in the safe running of trains and station by following procedures.
• Promote relevant marketing literature and useful information.

Skills

Proactive customer approach

Exceptional customer service

Live in the local area

Willing to work Sundays

Job description

Govia Thameslink Railway is seeking a Platform Assistant at Purley & Redhill. The role supports customers with expert advice, maintains a safe and attractive station environment, and helps ensure safe train operations while promoting information and marketing materials.

The position requires availability for 35 hours per week with rostered Sundays and a 24-hour coverage pattern, reflecting the railway’s continuous service.