Rail Revenue Protection & Customer Service Officer

Govia Thameslink Railway Ltd.; Radlett; On-site; GBP 19,000 - 23,000; Full time

Benefits offered by this job

Free travel on our network

Privilege rate oyster card

Up to 75% off travel on other TOCs

Final salary pension

Learning and progression

Job summary

Govia Thameslink Railway Ltd. is seeking a Gateline Assistant (RCO) to greet customers and provide essential information at stations and on-train environments. You will contribute to protecting revenue, ensuring safety, and delivering a high standard of customer care across the journey.

The role requires the ability to work under pressure, maintain professionalism, and adapt to changing requirements. Training and progression opportunities accompany a comprehensive benefits package for frontline

Qualifications

• High standards of honesty and integrity.
• Ability to remain calm under pressure.
• Flexible and willingness to adapt to change.
• Be professional at all times.

Responsibilities

• Provide revenue protection, customer service, security and information provision.
• Work in a 24-hour operation with shifts, including weekends, nights and bank holidays.
• Promote maximum customer goodwill with high standards of courtesy and service.

Skills

Honesty & integrity

Remain calm under pressure

Flexibility & adaptability

Professional demeanor

Job description

Govia Thameslink Railway Ltd. is seeking a Gateline Assistant (RCO) to greet customers and provide essential information at stations and on-train environments. You will contribute to protecting revenue, ensuring safety, and delivering a high standard of customer care across the journey.

The role requires the ability to work under pressure, maintain professionalism, and adapt to changing requirements. Training and progression opportunities accompany a comprehensive benefits package for frontline